JEFF RUSSELL
PARAN
SUMMARY
Managed and trained a team of 30 virtual assistants to ensure
clients’ goals are met. Provided CEOs and business owners
guidance in improving business strategies and processes.
Successfully guided the clients and VAs to meet KPIs and goals.
SKILL HIGHLIGHTS
CONTACT
Address:
Venus Street, Barangay Libertad,
Roxas, Oriental Mindoro, Philippines
Mobile Number:-
Email:-LinkedIn:
https://www.linkedin.com/in/jeffrussell-paran-/
CERTIFICATIONS
(Teaching and Training Related)
• TEFL (Teaching English as a
Foreign Language)
• VILT (Virtual Instructor Led
Training)
• Making the K12 Lesson
Presentation Effective
• Master English Communications
Skills Certifier
• Teaching with Technology
• Developing Cross-Cultural
Intelligence
• Communicating Across Cultures
• Managing a team of
virtual assistants
• Exposure to different
businesses and working
closely to the owners, and
CEOs
• Face-to-face and Virtual
Classroom Facilitation
• Curriculum and Training
program design
• Module Development
•
•
•
Strong Interpersonal Skills
Strong English
Communication Skills
Advanced knowledge of
Microsoft Office, Adobe
Photoshop, and eLearning
tools
EXPERIENCE
Project Manager – February 2023 – Present
Training Developers International
• Ensuring the supplier provides a product fitting the firm’s
specific training requirements and business objectives.
• Identifying the firm’s real training needs.
• Providing management with information on the quality
of the supplier’s product and service, as well as on
project’s stages.
• Supervising every stage of the e-Learning project and
coordinating in-house reviews and meetings.
• Identifying and assigning internal responsibilities.
• Leading the project’s implementation and internal
marketing.
• Ensuring the goals for the e-Learning strategy are
achieved, through evaluation at different levels.
• Supervises the full life cycle of the project.
Client Services Manager – November 2021 – February 2023
REVA Global PH
• Provide support to clients and VAs.
• Manage VAs to meet clients’ KPIs.
• Create and maintain a client communication platform.
• Promote cross-departmental communication.
• Administrative tasks
CERTIFICATIONS
(Leadership Related)
•
•
•
•
•
Leadership Foundations (2013)
Leadership Essentials
Coaching 1.0
Coaching 2.0
TPDM 3 (Training Program
Development Methodology:
Evaluation)
• Remote Working: Setting Yourself
and Your Teams Up for Success
• New Training Leaders
CERTIFICATIONS
(Administrative Task Related)
• Word Essential Training (Office
365)
• PowerPoint Essential Training
(Office 365)
• Excel Essential Training (Office
365)
AWARDS and RECOGNITIONS
• SYKES Core Skills Trainer of the
Quarter 2018
• SYKES Academy Trainer of the
Quarter 2019
• SYKES Academy Trainer of the
Quarter 2020
Experience
Training Specialist - October 2017 to October 2021
SYKES Asia Inc., Makati City
• Responsible for conducting face-to-fact and virtual trainings
for near hire, new hire, officers, and stakeholders.
• Handles trainings for communications, customer service,
sales, technical support, and collections.
• Conducts communication interviews and assessment to entry
level applicants and trainers.
• Conducts coaching and feedback for the class undergoing
certification phase.
• Conducts observations for trainers.
• Conducts certifications for trainers.
• Conducts coaching and feedback for trainers
• Designs training materials for e-learning, communications,
customer service, sales, technical support, collections.
• Evaluates effectiveness of training materials
• Revises training materials.
• Administrative tasks.
English Teacher - May 2, 2013 – May 2, 2016
Marymount Child Development Center., Quezon City
• Determines students' strengths and weaknesses, used and
interpreted standardized ability and achievement tests.
• Incorporates progressive teaching methods to instruct a class
of elementary and secondary students, which resulted in an
improvement in standardized test scores by Department of
Education over the course of one school year
• Creates lesson plans that combined discipline with other
measures to increase students’ ability to concentrate and
participate in class, and which made students accountable for
their own progress.
• Performs assessments of student achievement, behavior and
social interaction and developed strategies for children who
were struggling and falling behind.
• Administrative Tasks
Education
•
•
Post-Grad: 18 Educational Units
College of Education
New Era University – 2015
Bachelor of Arts: English
College of Languages and Linguistics
Polytechnic University of the Philippines - 2013
