My name is Jeferson, I am 21 years old, I worked for two years at IBM Brazil as Security Officer. I was part of a team from Canada and I used to give access and support for 12 IBM applications, focusing on users from Canada and Latin America. I left IBM because my contract expired and that moment was no possibility to renew. Later I started to work at Softline International, as Prospect Machine. There I used to call companies to offer software licenses, focusing on Windows Azure and Office 365. I left because I was accepted in a public university in another state in Brazil. Later I worked at Multirede, as Support Analyst. There I used to monitor network links, doing a troubleshoot if a link went down, URL verification on FireSight and Firewall, allowing or blocking according to the rules, e-mail verification on Ironport, blocking or allowing domains, check if an e-mail is a spam or not, create and delete telephone/Jabber/Android/iPhone/tablet profile on CUCM, monitor the backups for CUCM, CCX, Unity and Presence and I also used to open tickets for problems that I could not solve or open RMA at the Cisco Support. Today I am study Computer Engineering at the Universidad de Buenos Aires.