Jeferson De Lima Oliveira

Jeferson de Lima Oliveira Av. Senador Casemiro da Rocha 664, Mirandópolis,- São Paulo, São Paulo, Brazil E-mail:-Mobile: +55 - Linkedin: https://www.linkedin.com/in/jefersonloliveira/ SUMMARY Accomplished Senior Account Manager with a strong track record of success in fostering robust client relationships, driving product initiatives and adept at utilizing prospecting tools like Sales Navigator, HubSpot, and Lusha, mitigating churn and facilitating client renewal. PROFESSIONAL EXPERIENCE Swap, São Paulo, Brazil Position: Key Account Manager Specialist Jan 2024 - Nov 2024 ● Swap is a nationally recognized BaaS provider, helping companies to implement solutions and thrive in the financial sector; ● Played a pivotal role in the organization, taking on the responsibility of fostering strong relationships with clients to support product initiatives and ensure customer satisfaction, while increasing shared revenue through upsell and cross-sell. ● Utilized tools like Tableau and BI to enable data-driven decision-making and effective growth strategies. ● Engaged with clients through a combination of emails and meetings, maintaining open and transparent communication to address their needs and concerns. ● Fostered efficient internal team communication and collaboration using platforms like Slack, ensuring seamless coordination to deliver exceptional service and support to clients. Nowports, São Paulo, Brazil Position: Senior Account Manager Jan 2023 – Jan 2024 ● Nowports is a leading international logistics and freight forwarding service provider, offering a SAAS solution that caters to international import/export companies. ● Played a pivotal role in the credit business unit, being the first employee of the Global Credit structure in Brazil and responsible for the successful implementation of the cargo financing product in the country. ● Demonstrated expertise in cross-selling and up-selling, actively closing deals within the freight forwarding business unit, managing a portfolio of over 200 accounts. ● Drove the full spectrum of client engagement, including prospecting, negotiation, contract closure, and maintaining strong relationships with partners to ensure the product's success. ● Acted as a vital link between global and local teams, providing support and training to foster collaboration and knowledge sharing. ● Conducted monthly meetings with clients utilizing the credit solution, offering direct accessibility through email and WhatsApp, serving as the primary point of contact to address their needs and concerns. ● Analyzing NPS and CSAT metrics, gauging client satisfaction levels and implementing strategies for continuous improvement and client success. ● Successfully mitigated churn through detailed closing strategies and maintaining high availability to address past, present, and future issues, ensuring client retention. ● Conducted Quarterly Business Reviews (QBR) with clients and held meetings with stakeholders to align strategies and foster strong business relationships. ● Leveraged internally developed CRM tools, along with ClickUp and Tableau for data analysis, to optimize client management and business intelligence. ● Efficiently managed documentation through Google Drive, ensuring organized and accessible information sharing. ● Facilitated seamless internal communication and collaboration using Slack, promoting efficient teamwork and information exchange. Creditas, São Paulo, Brazil Position: Senior Account Manager (Jan 2021 - Dec 2022) Sep 2019 – Dec 2022 ● Acted as the primary point of contact for customers at Creditas, a fintech company specializing in credit loans. ● Managed user accounts for a SAAS product, providing B2B services to clients. ● Ensured the seamless implementation of purchased products, addressing all customer inquiries, involving stakeholders, and proactively resolving any obstacles that arose. ● Effectively managed and analyzed a portfolio of 150 client accounts, with a strong focus on achieving results and client satisfaction. ● Proactively tracked customer needs and identified opportunities for cross-sales, ensuring that clients had access to products that best served their requirements. ● Monitored key metrics such as LTV (Lifetime Value), NPS (Net Promoter Score), CSAT (Customer Satisfaction), and internal product adoption metrics. Conducted in-depth analysis to report results and identify areas for improvement. ● Leveraged CRM systems such as HubSpot (transitioning to Salesforce) for efficient client management. ● Utilized Tableau and internal spreadsheets to perform data analysis, extract valuable insights, and support data-driven decision-making. ● Managed tasks and documentation using tools like Jira and Notion, ensuring efficient task management and organized documentation practices. Position: Sales Account Executive (Sep 2019 - Jan 2021) ● Assumed responsibility for internal sales within the commercial structure, managing meetings scheduled by Sales Development Representatives (SDRs), as well as conducting independent prospecting efforts. ● Conducted strategic meetings with potential clients, actively participating in the development of partnership proposals, and continuously monitoring prospects within the commercial sector. ● Utilized sales tools such as Sales Navigator and Ramper to identify customer profiles, leveraging Social Selling strategies on platforms like LinkedIn, and executing email and phone cadences to generate interest among leads and ultimately secure meetings and recording sessions. ENORA LEADERS, São Paulo, Brazil Position: Sales Account Executive Nov 2018 – Aug 2019 ● Acted as the key point person for Inside Sales, managing both outbound and inbound sales activities, while applying the SPIN Selling and Social Selling methodologies to formalize the sale of corporate training programs, including leadership, strategic planning, emotional intelligence, and more. ● Participated in meetings with clients to conduct needs assessments, contributed to the development of tailored proposals, and assisted in defining the appropriate content for training programs. Stone Co (Cappta), São Paulo, Brazil Position: Inside Sales Account Executive Apr 2017 – Nov 2018 ● Contributed to revenue growth as a Commercial Analyst in the Cappta division, strategically enhancing sales processes and delivering measurable outcomes.. ● Held responsibility for Inside Sales, encompassing both outbound and inbound sales efforts, while applying the SPIN Selling methodology to achieve successful sales outcomes. ● Actively contributed to the development of commercial projects within the organization, playing a key role in driving growth and revenue. ● Participated in face-to-face meetings with clients and represented the company at national entrepreneurial fairs, fostering business relationships and promoting the organization's products and services. ● Managed a range of products, including Integrated Card Capture (TEF Electronic Funds Transfer) under Cappta, card reconciliation services through Equals, and accreditation services with the group's acquirer, Stone Payments, and acquiring partners such as Rede and Bin. CNA English School / Cel.lep / Wizard, Country Position: Teacher position Feb 2015 – Mar 2018 ● Teach English to 8 groups (average) per semester with classes ranging from 2 to 12 students. ● Responsible to prepare classes content, activities of warm-up and wrap-up, extra classes activities and extra homework for the students. ● Specialized in classes for teenagers and adults and participating in parents’ meetings to discuss and further instigate the development of the teenager students. Universidade Estadual Paulista, Sorocaba, Brazi Position: Research Internship in the Limnology Laboratory Apr 2015 – Jul 2015 ● Help with laboratory routines. ● Assist a Master’s students collecting samples on site and making analyzes to determine metal contamination on the sediments of Cantareira’s reservoirs (water supply in São Paulo city). Michigan State University, Michigan Jun 2014 – Aug 2014 Position: Research Internship in Hydrology on the Department of Civil and Environmental Engineering (USA) ● Extract static water level data and geologic data (i.e., well lithology) from MDEQ (Michigan Department of Environmental Quality) PDF files related to contamination sites in and near Ottawa County, MI. ● Use the data to create geological visual representations utilizing MIG-WWP/ArcGIS (software) and visualization of statics water levels and groundwater flow patterns in glacial and bedrock aquifers and delineate geologic cross-sections. EDUCATION Bachelor’s degree in Environmental Engineering Universidade Estadual Paulista UNESP 2016 Exchange Program, Biology, General Universidade de Coimbra 2016 Exchange Program, Environmental Science Michigan State University 2014 CERTIFICATIONS TOEFL iBT United Latino Students Association REFERENCES: Available on request 2019