JEEVITHA HARESH KRISHNAN
Quality Assurance Professional
A motivated ISTQB certified Software testing professional, geared up to elevate to the next level of
challenging role, which would employ my testing and Quality Assurance expertise.
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WORK EXPERIENCE
Freelance Tester
Aug 2024 – Apr 2025
Worked with Riyadh school to develop an application “Sports Sphere” for a national competition to create an awareness
about the importance of sports to the public.
Created presentation explaining the app features.
The school presented the document and moved to the 2nd round for which the application must be developed.
App was developed by the computer science teachers, and I Tested it for any defects and documented all the results.
Involved in weekly discussions with the team to ensure if all the features mentioned in the ppt were added and tested.
Quality Assurance Professional
Aditi Consulting
Nov 2020 – Jul 2023
Bangalore
Achievements / Tasks (Client – T-MOBILE, Project – Resolve/Change)
Core Competencies
Test Management
Migration Testing
Manual Testing
Defect Management
Postman
SQL
Telecom
API Testing
Worked on Test case preparation, execution, and defect
management.
Involved in functional, regression, API and DB testing.
Tested the runbooks in Resolve KMS application which has alarms
information related to the towers.
Recorded all the executions and documented the steps to
reproduce and placed them in SharePoint for the team
members to access it.
Prepared regression suites, end to end test cases and all the help
button contents for all the modules (ALARMS, TICKETS,
PERFORMANCE, BULK UPLOAD, COPY MOVE DELETE).
Compared the Resolve and MAST DB and the synchronization
between the databases and reported for any discrepancies.
Tested new API endpoints, API calls, payloads generated and
evaluated the results using Postman.
DB Testing
Involved in sprint activities like scrum, grooming and
retrospective.
Involved in testing calls with various teams and coordinated with
them for the data flow from MAST to other applications and
clarified queries regarding the expected result.
Successfully launched all the modules of MAST application to
production and received various accolades from client and
managers for the testing performed and delivering quality
software to the end users.
Bangalore
Achievements / Tasks
Quality Assurance Lead
KYC Hub
Sep 2020 – Nov 2020
Core Competencies
Test Management
KYC
Postman
Defect Management
Provided end-to-end KYC services to the clients worldwide by
uploading the documents in the dashboard and evaluating the
results.
Assigned KYC plans for the clients on monthly/annual basis from
admin dashboard.
Gave demos to the clients on the application and KYC process.
Responsible for Test case preparation, execution, and using
ClickUp for defect management.
Coordinated with the Development Team to fix the defects.
Lead a QA team of 4 people and responsible for creating a
roadmap for testing by defining the QA process.
As a team lead, organized various internal calls to discuss issues
and daily activities.
Tested on API’s and evaluating the results using Postman
Communicated with clients daily to know the
requirements and updated on the outcomes.
Prepared client reports and send to the higher-ups daily.
Quality Assurance Professional
Infosys Limited
Aug 2013 – Aug 2020
Core Competencies
Chennai / Bangalore
Achievements / Tasks
Test Management
Automation Testing
Manual Testing
Defect Management
KYC
Visa Ready / Partner Portal
Banking
Selenium
Worked on Test case preparation, execution and defect
management.
Coordinated with the Development Team for fixing the defects.
Worked on UAT defects and coordinated with QA team to fix the
defects within the stipulated timeline.
Performed Runtime calls for the API’s using IntelliJ.
Involved in API testing and evaluated the results using Postman.
Communicated with clients on a daily basis to know the
requirements and updated on the outcomes.
Involved in global calls and defect triage calls for every release.
Responsible for onboarding a new product and evaluating it in UI
Portal and automating the product.
Providing weekend support to the operations team and checking
the portal for any discrepancies when new builds are deployed.
Mentoring the junior members of the team on technical aspects,
clients demand and project requirements.
Project Name - VISA (August 2019 – July 2020)
Responsibilities
Prepared test strategy document, test scenarios, test cases and uploaded the test cases using Zephyr in JIRA
for every release.
Responsible for identifying defects and logging in JIRA for tracking purposes.
Coordinated with Development team to work on the defects and bring it to closure
Involved in API testing and tested all the features end to end.
Handled an application called VDP (Visa Developer Platform) and worked on a number of API’s and its
functionalities.
Involved in onboarding new API’s, testing its endpoints, performed runtime calls using Postman to ensure
smooth functionality of the API’s and also worked on existing API’s.
Worked on admin panel to provide access to the users to access the products which are hidden/restricted and
to perform various actions line enable/disable users, access the apps which are created, delete apps, view
audit logs and so on.
Automated the newly onboarded products and also existing products using IntelliJ and performed runtime
calls for the products.
Handled an application called Visa Ready independently which supports third party payments authorized by
visa.
Responsible for end-to-end testing of all the services and solutions offered by Visa Ready to the customers.
Created a wiki page and documented all the Visa Ready process and flows and uploaded in SharePoint for the
team to access.
Attended global calls and defect triage calls involving Visa Ready application.
Validated the application in pre-production and production environment and provided timely sign off for every
release.
Supported on weekend to work with the Operations team and perform sanity testing on the application to
ensure if it is working fine.
Project Name - CITIBANK (January 2017 – October 2018)
Responsibilities
Preparing test scenarios, test cases and for new releases.
Responsible for preparing Requirement Traceability Matrix (RTM) for new releases.
Executing the test cases and evaluating the results.
Identifying defects and logging the same in ALM for tracking purposes.
Coordinated with the Development Team to fix the defects.
Carry out regression testing every time when changes are made to the code to fix defects.
Responsible for functional testing for new Markets (JAPAN region).
Worked on Test cataloguing, the process for specifying the metrics for Testing by creating and maintaining the
resource workload Management.
Successfully delivered a feature called Source of Wealth (SOW) which was unstable and had lot of issues and
worked with the team to ensure that the feature is working properly for two consecutive releases.
Worked on UAT defects and coordinated with QA team to fix the defects within the stipulated timeline.
Project Name - DCAS (District of Colombia Access Systems) (April 2016 –September 2016)
Responsibilities
Created comprehensive software testing plans that included preparation and execution of test cases by
interacting with the Development team.
Tested various modules including Security and appeals (end-user-based issues).
Tracked defects using HP ALM, selecting test cases for regression testing.
Updated test cases and defect retesting.
Submitted applications for customers and Calculation of their income, resources for providing government
aided schemes.
Documented the defects and uploaded them in HP ALM for the Development team’s reference.
Project Name - Mondelez International (March 2014 – February 2016)
Responsibilities
Managed the ticketing tool and the issues raised in the tool by analysing the root cause and provided solutions
for end users.
Tested Add-on features of Stay Infront touch App for all the releases.
Worked on SQL querying for resolving tickets raised by the end users on the tool.
Generated Reports on orders and cascaded the end users with the details.
Knowledge Transfer for all the on boarding team members on the tool and the process flow for smooth
transition.
Responsible for successfully rolling out an application called 2-step with DSD Prime.
Modified Stored procedures for replacing the process flow to adhere to the standard Application life cycle.
Documented the report generation steps, recurrent issues and Root Cause Analysis solution steps for future
references.
AWARDS & ACHIEVEMENTS
Completed “ISTQB - Foundation level” certification.
Completed Basics of Jenkins, Maven, GIT tool training.
Completed SQL internal certification.
Organized Sessions for the team for sharing knowledge on Application based concepts for the inception
phase of 2-Step Application.
Had a successful roll-out program for
Stay in front application for all the concurrent releases by testing the Add-on features.
Led DSD Prime tool replacement of the 2-Step Application by modifying the stored procedures in
QA environment.
Received maximum appreciation from
Onsite Counterparts for the Support rendered for all the recurring issues on the tool.
Client / offshore Development & QA team for the effort and the hard work delivered in
Mondelez Project.
Higher-ups on successful “Go-Live” of DCAS (District of Colombia Access Systems) Project, September
2016.
Received Insta award in Citi Bank for successful delivery of a feature called Source of Wealth (SOW) which
was highly unstable and made sure it is working properly.
Received award for the category “ABOVE AND BEYOND”, “HELPING HAND” and “CUSTOMER CHAMPION”
for the work done above the fixed target and delivering before the deadline.
PROFESSIONAL STRENGTHS
Keen planner with proven track record of successfully managing Test Suites projects and its delivery.
Hosted, attended Global calls on a weekly basis and exhibited strong communication skills to the
counterparts & clients.
Proficient in e-mail communications to all the higher-ups for all the updates / explaining about an issue,
projected in the proper way.
Supreme presentation skills proved by presenting strategies/tool overview and process flow to fellow
team members.
Good Interpersonal skills shown by motivating fellow mates to work to their fullest competencies.
A self-starter in learning new things and taking up new targets.
Ability to cope with any complex situation by showcasing good team player skills.
Organizational skills shown by organizing Cultural programs & Symposium at College.
EDUCATION
B.Tech “Information Technology”
Dhanalakshmi College of Engineering, Anna University, Chennai
August 2008 - April 2012
