Jee Marie
Omolon
VIRTUAL ASSISTANT
CORE SKILLS
PERSONAL PROFILE
I am an experienced Virtual Assistant
and Customer Support Specialist. I
also managed a team as a Project
Manager. I am excellent in
multitasking and time management
skills. I learn swiftly and I work
efficiently.
Lead Generation
Customer Service
Data Entry
Social Media Management
WORK BACKGROUND
LOGISTICS COORDINATOR
freelancer, August 2020 - Present
- Cold/Warm Calls to Shipping Managers
- Email marketing
- Lead Generation
CAREER HIGHLIGHTS
Successfully launched a website
in July 2020.
REMOTE ASSISTANT
Blueprint Business Solutions, October 2019-June
2020
- Manages the client's social media profiles , generating interest for existing and upcoming product or service releases.
-Completed administrative tasks by performing business correspondence, transcription and data entry.
-Conferred with customers by telephone, chat or email to provide information.
-Answered and screened calls to provide information, schedule appointments and take detailed messages.
-Analyzed and compiled data to prepare comprehensive reports for management.
-Updated tracking spreadsheets with latest information.
-Obtained scanned records and uploaded into the database.
-Sent completed entries to clients for evaluation and final approval.
-Analyzed key performance indicators monthly, applying data analytics to drive future strategic planning.
-Increased customer engagement through social media
-Managed relationships with high-profile clients and translated marketing and social media needs into results-driven strategies.
-Collaborated with graphic designers, social media marketing and web development teams streamlining communication.
-Evaluated monthly performance statistics and used data to inform future strategies.
CUSTOMER SERVICE REPRESENTATIVE
Amazon at Concentrix September 2016 - March 2017
- Answered and screened calls to provide information regarding the products and deliveries and take detailed messages.
CUSTOMER SERVICE REPRESENTATIVE
Sprint at The Results Companies March 2016 - September 2017
- Answered and screened calls to provide information regarding reception, billing and basic troubleshooting
EDUCATION BACKGROUND
UNIVERSITY OF CEBU LAPU-LAPU AND MANDAUE
BS Business Administration, Major in Marketing
Management
Undergrad
PUSOK NATIONAL HIGH SCHOOL
Completed High School, Graduated in 2010
CONTACT DETAILS:
-
-
Lapu-Lapu City,
Cebu, Philippines
6015
