Jeddah Lyn Rosacena

Rosaceña, Jeddah Lyn E. - #161 Mayang Pula St. Barangay Sta Monica, Novaliches Q.C- SUMMARY I graduated in Hotel and Restaurant Management with a solid foundation in Hospitality. Possessing 1 year and 9 months of SKILLS experience as a Customer Service Representative, Critical thinking Demonstration strong communication ang problem-solving Effective communication skills. Ability to work well under pressure Ability to help customers make informed decisions and troubleshoot issues WORK EXPERIENCE HR OFFICER - SGX GLOBALS SOLUTIONS JUNE-AUGUST 2021 Ability to understand another person's perspective and emotions Handled applicants and giving memo to the employees. setting Ability to solve problems interviews, scheduling and coordinating staff and other Ability to adapt to different situations meetings, and maintains the work structure by updating job EDUCATION STI COLLEGE NOVALICHES Bachelor of Science in Hotel and Restaurant Management 2017 - 2021 REFERENCE Jerwin Sandicho -- an appointment with my previous employer for applicant requirements and job descriptions for all positions. CUSTOMER CARE REPRESENTATIVE - CONCENTRIX UNITED AIRLINES CSR | 2022 - 2023 Responds to customer inquiries, assisting customer to book their flight, providing travel information, educating on company websites. CUSTOMER CARE REPRESENTATIVE - CONTINUUM GLOBAL SOLUTIONS CONTRACTUAL SILVERSCRIPT CSR | 2023 - 2024 Responds to customer inquiries, processing prescription order placement, discussing insurance plan, handling plan billing, providing alternatives and assisting members to the website. CUSTOMER CARE REPRESENTATIVE - CONTINUUM GLOBAL SOLUTIONS - CONTRACTUAL AETNA CSR | 2024 - 2025 Responds to customer inquiries, processing prescription order placement, discussing insurance plan, providing estimated copay , and discussing prescription coverage.