Jecelyn Narcico

 JECELYN T.NARCICO #26 Jacinto Ext. Quezon Blvd. Barangay 31-D Piapi, Davao City Philippines Contact number-; - Email Address- Position Applied : Any position that fits to my qualifications JOB OBJECTIVE A suitable position, with a well-known establishment that could utilize and contribute my expertise in the various fields of gained experience and skills whereby self and company growth in improvement could be attained. SKILLS Well versed in using Microsoft Office : Microsoft word, Skilled in creating data base using Advance Excel, PowerPoint and outlook and SAP System user Skilled in the use of internet Literate in Stenography Very good in verbal and written communications skills PERSONAL TRAITS Comprehensive problem solving abilities. Good in verbal and written communication skill. Ability to deal with people diplomatically. Willingness to learn and grow along with the team. I am Flexible and can work under pressure Quick learner who adapts easily to new situation and enjoy challenges A self-motivated, responsible individual committed to providing quality WORKING EXPERIENCED Account Associate RepresentativeDecember 15, 2019 – Present VXI Global holdings Cybergate Lanang Davao City In my current working status, I am a call center agent. My responsibility is to respond to incoming calls from the insurance members to book a reservation for their transportation, answer questions and inquiries, troubleshoot problems, provide information, and handle complaints regarding the organization’s products or services. Responsibilities Manage incoming calls from customers. Maintain productivity and quality standards. Demonstrate appropriate sense of urgency for customer responses. Escalate customer issues appropriately and correctly. Assess customer’s needs and guide the customer accordingly. Use customer service and critical thinking skills to resolve the customers’ issues and ease their concerns. Maintain acceptable call lengths while remaining friendly, informative and helpful. Demonstrate timely accurate and professional customer service. Demonstrate knowledge and use of departmental resources, policies and procedures. All other duties as assigned. Customer Service RepresentativeAugust 18, 2015 – 2018 Sutherland Global Services Luisa Square IT Bldg, Villamor St. Cor., Jacinto Extension, Davao City Providing resolutions to buyer’s concern Providing further information about the status of their products, account etc. Responsible of documenting the buyer’s concern. Providing assistance for contacting the seller in behalf of the buyer. Personal Secretary01 July 2011 – December 23, 2014 Ryan Acts 2:38 Trucking Toril, Davao City Duties and Responsibilities: Responsible for filing and archiving of documentation in an orderly manner in order to facilitate retrieval at a later date. Typing of different correspondence such as quotation, shipment documents and any related correspondence. In charge in coordination follow-up, liaison between travel agent acquiring advance booking for the manager, staffs and clients for seminar purposes and to do the hotel reservation. organizing and attending meetings and ensuring the manager is well prepared for meetings; organizing and maintaining manager diaries and making appointments; Received purchased request & job requisition for canvass or price quotation for vehicles, airline tickets for staffs, hotel bookings and for some office supplies as well for manager’s signatory Responsible in coordination with workshopsupervisor for equipment availability Responsible of reviewing and sending the invoices to the clients given from the accounts department and file the invoice copy as well as the airway bill for the future references. During the absence of the in-charge person, it’s my responsibility to take charge the duty of communicating the suppliers regarding inquiries / quotation and convinced them for the discounted amount to be given to us for projects matter, In Charge to initiate purchase request & coordinate the procurement department of delivered materials for operation and maintenance Greet visitors and assist guest that are here for an appointment. Entertain incoming calls and interact between the clients in a respectively manner and facilitate their concerns regarding inquiries, information in any related matters. Receive and distribute incoming and outgoing mail. Open, sort, and route mail and encode in the system for future reference. Secretary / Receptionist01 May 2005 – 01 Jun 2011 Atlas Telecom Dubai, UAE Duties and Responsibilities: Greet visitors and assist guest that are here for an appointment and also responsible answering written and verbal requests and inquiries for routine information, receiving telephone and personal callers and routing them to the proper employees. Take messages and provide to the appropriate employee. Entertain incoming calls and interact between the clients in a respectively manner and facilitate their concerns regarding inquiries, information in any related matters. Segregating and filing international and domestic airway bills of all outgoing documents. Typing documents including tenancy contract and shipment Preparing LPO using SAP system for the suppliers, service vehicles, renting vehicles for staffs, airline tickets, hotel bookings and other items required and file / encode the approved LPO’s for the future reference Responsible for date cutting in preparations / distribution of telephone bills, internet bills prior before submitted to head office for payment and approval. Responsible of sending the invoices to the clients given from the accounts department and file the invoice copy as well as the airway bill for the future references. During the absence of the in-charge person, it’s my responsibility to take charge the duty of communicating the suppliers regarding inquiries / quotation and convinced them for the discounted amount to be given to us for projects matter and to do the hotel reservation and booking for our staffs and clients for seminars purposes. EDUCATIONAL ATTAINMENT -Graduated – Office Secretarial / Stenography Iligan Capitol College – Iligan City- year of Bachelor of Science in CommerceSaint Michael’s College – Iligan City TRAINING ATTENDED 15 July- 22 July, 2005Seminar in Accounting for Non-Accountants Held in Dubai, United Arab Emirates Certificate signed by: Vicente M. Cabe (LabourAttache) Jennette Girlie Ramirez (Chapter President) Evangeline D. Escalera (for professionalDevelopment) PERSONAL DETAILS Name:Jecelyn T. Narcico Nationality:Filipino Marital Status:Single Height:5’3” Language Known:English and Tagalog Reference. : Abundio N. Clantina (Maintainance & Technical Training Manager) If selected to serve your esteemed organization I assure you, I will prove all my abilities to do works to the entire satisfaction of my superiors.