Jeanne Ivorie Borromeo

Jeanne Ivorie R. Borromeo BANK OPERATIONS OFFICER Contact Nos.: - |-| https://www.linkedin.com/in/jeanne-ivorie-borromeo-53baa844 PROFILE With over 15 years of experience in the banking industry, I specialize in providing exceptional customer service and expertise in retail banking operations. My goal is to assist clients in achieving their financial goals and ensure a seamless banking experience for them. I am skilled in various banking processes, including account management, loan origination, loan documentation, credit evaluation and cash handling. I have a strong attention to detail, excellent problem-solving abilities, and a passion for helping individuals and businesses achieve financial success. SKILLS • • • • • • • Customer Service excellence Bank Reconciliation Account Management Loan Processing and Approval Credit Evaluation Documentation Data Entry PROFESSIONAL EXPERIENCE PROVINCIAL BUSINESS CENTER UNIT HEAD JULY 2021 – PRESENT EastWest Banking Corporation • • • • • • • • Managing the release of collateral documents once loans are repaid or terminated. Ensure that all necessary procedures and documentation are followed prior release of documents. Regularly monitoring the status of collateral documents, review and approve the timely inventory of collateral documents and generate reports. Review, process and approve Postdated checks for auto loan and home loan payment. Review reports of insurance policies received. Handling different client concerns for auto and home loan. Determine complaints for proper handling, coordination, and immediate closure. Handling operations and Audit Review. LOAN SERVICING OFFICER JUNE 2015 – JULY 2021 EastWest Banking Corporation • • • • • • • • Managing a team handling post booking loan requests. Perform proper authorization and approval of various post booking requests that will cater the Consumer Loan products of the bank i.e. Auto, Home, Salary, and Rural Bank. Ensure the accuracy and timeliness in processing all post booking requests to provide the needs of the internal/external clients. Responsible on the verification and approval of Auto and Home loan check payment. Monitor daily operations of Salary Loan and Check Receiving Unit to ensure a free flow process and supervises the execution of daily tasks. Review and approve timely inventory of received postdated checks. Proper handling of complaints. Operations and audit review. LOAN SERVICING OFFICER JUNE 2014 – JUNE 2015 Equicom Savings Bank • • • • • • • • • • Handling end to end process of Auto and Home Loan. Conduct information gathering and verification for Auto and Mortgage loan applications, recommend loans for approval; and review, evaluate, and approve loan applications. Underwrite and decide on loan applications within delegated authority and within service level standards. Responsible for ensuring the completeness, accuracy and compliance to company policy of loan application data and documents. Communicate directly with clients, internal and external on pending loans. Account maintenance and proper safekeeping of loan booking documents / credit folders. Monitors documentary deficiencies and make sure that compliance of which are submitted on time. Ensures the proper and timely transmittal of booking documents to other support group. Submission of reports within the agreed turn-around time. Sends reminder or inform clients on their loan amortization due date and renewal of expired insurance. LOANS PROCESSOR JULY 2008 – JUNE 2014 Planters Development Bank • • • • • • • • • • Processing of Consumer Loan products (Home Loan, Employees’ Loan, Salary Loan, Personal Loan & Auto loans) Loan Booking of Acquired Bank Assets Preparation of Loan reports Releasing of Loan Proceeds to client Processing and posting of Loan Payment Processing of Loan Maintenance requests Preparing Statement of Account and Loan Payment History Processing of Debit/Credit Advice Check Disbursement (Housing Loan, Employees’ Loan, Salary Loan, Personal Loan & Autoloans) Account Reconciliation EDUCATIONAL ATTAINMENT Bachelor in Banking and Finance Polytechnic University of the Philippines 2008 Sta. Mesa Manila Secondary Arayat Institute 2004 Arayat Pampanga Primary Arayat Central Elementary School 2000 Arayat Pampanga ADDITIONAL INFORMATION Languages: Filipino and English Software Proficiency: Microsoft Office Suite, International Comprehensive Banking System (ICBS), T24 (Temenos), REFERENCES PROVIDED UPON REQUEST