Jeanne Hazel Abueg
Customer Support &
Virtual Assistant
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Education
Bachelor
of
Accountancy
B45 L30 San Miguel II, Dasmarinas City Cavite
About me
Science
in
National University - Dasmarinas
2022 - 2023
Sampaloc 1 Bridge, SM Dasmarinas,
Governor's Dr, Dasmariñas, 4114 Cavite
Certifications
Team Leader Preparatory
Academy
Workforce Preparatory Academy
Data Science Preparatory
Academy
Fraud Fighter Certification
Program
Skills
CRM Tools
Salesforce
Podio
Zendesk
Administrative Support
Email Management
Data Entry
Internet Research
Communication
Customer Support
Cold Calling
Chat Support
Reference
MK Bertulfo
CEO & Founder--
Ali Jean Tan
Supervisor--
Highly motivated Virtual Assistant with over 8 years of experience in
administrative support, customer service, and real estate assistance. Skilled in
utilizing CRM tools, managing workflows, and streamlining operations to
improve efficiency. Proficient in tools like Zendesk, Canva, and Google
Workspace. A proactive problem solver with a strong commitment to excellence
and client satisfaction.
Experience
Customer Service Specialist
Oct 2020 - Present
TaskUs Inc.,
Assisted customers from the UK, Australia, Ireland, and Singapore with
inquiries via Zendesk and Amazon Connect achieving a 72% satisfaction rate.
Processed billing inquiries, refunds, and payment adjustments.
Supported restaurant partners by transcribing menus and resolving issues
through Salesforce.
Virtual Assistant
Dynamic Virtual Services PH
Mar 2021 - Sep 2021
Create & manage all systems for sellers, buyers, client database management,
lead generation tracking, lead follow-up & all office administration.
Input all client information into the client database system.
Obtain information and public records about property for sale.
Cold Calling on prospect leads. Managing Emails and sending out text
messages.
Train new employees on business operations
Executive Assistant
Jan 2020 - April 2021
The VA Queens
Prepared financial reports, meeting minutes, and correspondence for senior
executives.
Provided general administrative support, including talent acquisition and
onboarding.
Coordinated schedules and maintained cofidentiality
Virtual Assistant
Virtual Lead Managers
July 2020 - Feb 2021
Managed client databases and ensured timely follow-up on leads, improving
conversion rates by 10%
Conducted cold calls and scheduled appointments for real estate clients,
contributing to a 10% increase in effifciency.
