Jeanne Hazel Abueg

With over thirteen years immersed in the dynamic world of customer service, I bring a wealth of experience and a proven track record of fostering positive client relationships. My journey has taken me into the virtual realm, where I've focused specifically on the real estate sector, gaining valuable insights into the unique needs and demands of this industry. This dedicated experience has equipped me with a deep understanding of client expectations, effective communication strategies, and the nuances of providing exceptional support in a remote environment.

Throughout my career, I have consistently strived for excellence in customer satisfaction, achieving a commendable rate of 72%. This reflects my commitment to actively listening to client concerns, providing timely and effective solutions, and going the extra mile to ensure a positive experience. Beyond issue resolution, I am also adept at nurturing potential leads, having successfully converted 5% of inquiries into tangible opportunities. This demonstrates my ability to understand client needs and articulate value propositions effectively.

My proficiency extends to a range of essential digital tools and platforms that enhance efficiency and collaboration. I am a confident user of Zendesk for managing customer interactions and support tickets, Slack for seamless team communication, and Canva for creating visually engaging materials. Furthermore, my experience with Salesforce has provided me with a strong foundation in CRM systems, enabling me to manage client data and track progress effectively. Recognizing the evolving landscape of digital marketing and client engagement, I recently completed hands-on training in GoHighLevel. This has equipped me with valuable skills in automation, marketing campaigns, and lead management, further enhancing my ability to contribute to business growth.

I am characterized by my resilience in navigating challenges, my adaptability in embracing new technologies and processes, and my unwavering drive as a goal-getter. I thrive in fast-paced environments and am motivated by the opportunity to contribute to a team's success. My passion for providing outstanding customer service, coupled with my growing expertise in the virtual real estate space and proficiency in key software, makes me a valuable asset ready to make a significant impact. I am eager to leverage my skills and dedication to contribute to an organization that values customer-centricity and continuous improvement.