Jeanette Alvarez

JEANETTE B. ALVAREZ 20 Fir St., Wood Estate Village 2, Molino 3 Bacoor, Cavite 4102, Philippines Mobile No.:-- JOB OBJECTIVE: To contribute my acquired knowledge to the company where my qualifications are best suited. WORK EXPERIENCE: March 2017 – January 2018 NYC Physician Housecalls, PC Medical Billing Representative Homebased Responsibilitiy: • Communicate about outstanding claims with insurance companies • Send all welcome packet materials to new doctors including contracts, consent and release forms, instructions on how to take a call, History and Physical templates, Contracts • Complete patient medical claim forms • Additional administrative activities as they present themselves November 2016 – February 2017 HYBRID INTELLIGENCE SINGAPORE Recruitment Asst/Admin asst Homebased Responsibilitiy: • Providing general administrative support to the company, in recruitment • Execute pre-screening interviews • Informing job applicants of job duties, responsibilities and schedules • Advertising vacancies by drafting and placing adverts in a range of media, like facebook, carousel, craiglist, etc • Negotiating pay and salary rates September 2013 – July 2014 TV5 Sales Services Assistant Mandaluyong City Responsibility: • Reports to the Consultant on Program Branding and assists him or her in all its duties and responsibilities. • Serves as the middle person between two departments: Sales and Production • Relays and coordinates the requests or instructions of Sales to Production • Coordinates the requirements of the client with the production staff including the graphic artist to ensure that the output design will meet the client’s expectation. • Monitors the frequency of the premiums or sponsor’s spots on TV and makes actual implementation reports March 2013 - August 2013 Maxicare Healthcare Corporation After Sales/Marketing Assistant Makati City Responsibilities: • Deals directly with HR personnel of different accounts/company with regards to the health card related concerns of their employees. • Handles client request for wellness program/activities. • Secure proper scheduling of activities and necessary logistics (Ingress/Egress). • Accompanies the supervisors in conducting of Sales and Marketing campaigns to increase account's number of enrollees. • Assist in implementation of accounts retention activities such as attending events. • Assist VIP clients as needed for their confinement or availments by securing Letter of Endorsement or Authorization. • Answers general queries on products and services. • Provide exceptional service and support to ensure the satisfaction of clients. • Implementation of all after sales requirements within set quality standards • Facilitation of Reimbursement claims • Coordinates with different support groups to immediately address client concerns • Prepare and transmits correspondences to client on Cancellation/disapproval/Inedibility advice, Medical Requirements, Pending membership status due to incomplete data and requirements September 2012 - March 2013 RR Donnelley Claims Processor Mandaluyong City Responsibilities: • Conduct claims processing activities, which includes consolidating documents, analyzing claims, processing claims payments, sending correspondences, coordinating with external clients and in-country personnel for product concerns, and other administrative concerns. • Handles inbound calls for claims concern • Conducts call outs for claim related information September 2011 - June 2012 Teletech Customer Service Representative MOA Complex, Pasay City Responsibilities: • Provide benefit information for health insurance. I am responsible for providing benefit information for health insurance members over the phone. • Identify if a certain procedure is covered or not and determines accurate coverage amount based on procedure codes. • Coordinates with the right department regarding issues with customer benefits and claims • Provide assistance regarding discrepancies with patients coverage by researching and coordinating with other departments March 2011 - June 2011 Ensogo Inc. Customer Service Representative One Global Place, Taguig Responsibilities: • Interact directly with customers either by email, or face to face. • Assist customers with product and transaction inquiries. • Obtain and evaluate all relevant information to handle inquiries and complaints. Manage and solve customer complaints. • Research and troubleshoot customer related service issues. • Direct requests and unresolved issues to appropriate departments. • Keep records of customer interactions, transactions, complaints, and details of actions taken. Communicate and coordinate with various internal departments May 2010 - March 2011 EXL Service Phils. Inc. Medical Bill Representative One E-Com Center, Pasay City Responsibilities: • Provide claim information for worker's compensation insurance • Answering queries or general questions on medical billing and payment over the phone April 2006 - Dec 2009 APAC Customer Services, Inc. Customer Service Agent Filinvest Corporate City, Alabang Responsibilities: • Provide benefit information for health insurance over the phone. • Responsible in adjusting claims. • Trained to accurately complete all necessary actions required in adjusting a claim in a timely manner. • Thoroughly investigates if claim was processed correctly • Provides exceptional customer service January - March 2006 Electraserv Phils., Inc. Customer Service Agent Paseo de Roxas, Makati City Responsibilities: • Provide direct marketing and sales. Manage, help generate and qualify as well as process sales leads. • Generate new business through outbound calls and follow up on incoming sales leads. June - Dec 2005 AIG Call Center Customer Service Representative Ortigas Ave., Mandaluyong City Responsibilities: • Taking in calls for credit card applicants. • Responsible in assisting new credit card applicants and also giving credit status. April - May 2004 On-the-Job Training Zoe Broadcasting Network, Inc. Account Executive Ortigas Center, Pasig City EDUCATIONAL ATTAINMENT: S.Y- AB Mass Communications major in Advertising Lyceum of the Philippines Intramuros, Manila S.Y- Shiloh Hills Christian College Bacoor, Cavite S.Y- Faith Christian Academy Novaliches, Quezon City PERSONAL DATA: Nickname: Nette Age: 34 Birthdate: February 06, 1984 Birthplace: Makati City Sex: Female Height: 5'4" Civil Status: Married Citizenship: Filipino Religion: Christian