Jeana Albert

JEANA ALBERT Remote Customer Engagement | Inside Sales | Call Center Specialist Location: Remote PROFESSIONAL SUMMARY Results-driven customer service and inside sales professional with over four years of experience in high-volume outbound and inbound calling, lead qualification, appointment setting, and objection handling. Skilled at building rapport quickly, qualifying customer needs, and guiding prospects through next steps. Thrives in remote, performance-based environments and is a fast learner eager to grow in the real estate industry. CORE SKILLS Inside Sales & Lead Qualification • High-Volume Outbound & Inbound Calls • Customer Engagement & Relationship Building • Objection Handling • Appointment Setting & Follow-Ups • CRM & Dialer Systems • Script Adherence & Call Quality • Remote Work Discipline • Time Management & Consistent Scheduling PROFESSIONAL EXPERIENCE Call Experts – Cold Caller / Insurance Customer Support Agent (2024 – 2025) • Conducted outbound calls to prequalify clients for life and final expense insurance • Connected qualified prospects with licensed insurance advisors • Maintained professionalism, accuracy, and compliance on every call CFE Marketing Services – Cold Caller / Appointment Setter (2023 – 2024) • Performed high-volume outbound B2B calls to property managers and apartment complexes • Qualified leads and scheduled appointments for measurements and quotes • Maintained accurate CRM records while meeting daily performance targets itel International – Billing Customer Service Representative (2020 – 2023) • Assisted customers with billing inquiries, payments, and account explanations • Delivered clear, empathetic communication to resolve concerns efficiently • Met quality assurance standards in a fast-paced call-center environment EDUCATION A Level – 2020 Subjects Studied: Tourism, Information Technology, French