Jeana Albert

I am a dedicated customer service and sales professional with over three years of experience delivering high-quality support and building strong customer relationships. My background includes working in fast-paced call center environments, where I developed the ability to communicate clearly, solve problems efficiently, and maintain a positive experience for every customer interaction.

During my time in the billing department at itel, I assisted customers with payment processing, explained billing concerns, and handled account inquiries with accuracy and empathy. This role strengthened my attention to detail and my ability to simplify complex information for customers. I also gained experience working within structured systems and meeting performance metrics while maintaining a customer-first approach.

In addition to customer service, I have hands-on experience in outbound sales and appointment setting. At CFE Marketing, I worked on B2B cold calling campaigns in the flooring industry, where I engaged property managers and decision-makers, introduced services, handled objections, and scheduled appointments for measurements and quotes. I am comfortable initiating conversations, building rapport quickly, and qualifying prospects to ensure they are a good fit before passing them to the closing team.

I am experienced with tools such as Microsoft Office, Grasshopper, and Convoso, and I am confident in my ability to quickly learn and adapt to new CRM systems or technologies required for the role. I take pride in being organized, reliable, and results-driven, with a strong focus on meeting targets and contributing to team success.

What sets me apart is my ability to remain calm under pressure, actively listen to customer needs, and respond with solutions that create value. Whether I am handling inbound inquiries or making outbound calls, I approach each interaction with professionalism, confidence, and a genuine desire to help.

I am currently seeking an opportunity where I can continue to grow professionally, contribute to a high-performing team, and bring value through both customer support and sales-driven initiatives.