Jean Rachell Mariano

JEAN RACHELL DE LEON MARIANO Address: 91 RE Chico St. Concepcion Baliuag, Bulacan Contact Number:- E-mail Address:-Skype ID: jeanmariano12 ­­_____________________________________________________________________________________ Objectives: To establish a long term relationship with one of the most stable companies in the country that can provide a lifetime opportunity with a continuously growing career To be able to utilize my education, more enhanced skills and those skills and techniques that are yet to develop, to be capable of having a contribution for the company’s innovation WORK EXPERIENCE August 2016 – PresentFREELANCER Upwork DATA ENTRYAugust 2016 – March 2017 Successfully established effective systems for record retention by creating database for daily correspondence tracking. Assisted with payroll preparation and entered data into cumulative payroll document. Updated departmental standard operating procedures and database to accurately reflect the current practices. Updating spreadsheets through Google Drive and sending the file by sharing the documents to the supervisor. Migrating business information a client's former business management software to our software. Updating and changing business information to the software by client's request. Editing some features of client's web application. LEAD GENERATIONApril 2016 – August 2016 Searching business information (website, address, contact number, email) using Google or Facebook Updating spreadsheets using Google Sheets September 2013-October 2015EXPERT GLOBAL SOLUTION EGS Centris Cyberpod Centris Three-South Tower Quezon Avenue cor. EDSA Quezon City TELESALES REPRESENTATIVE SPRINT INBOUND SALES Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call handling procedure within specified time frames. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Led a team of customer service representatives to increase service center profitability. Recommended and helped customers select merchandise based on their needs. Confirmed that appropriate changes were made to resolve customers' problems. Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction. Informed customers about sales and promotions in a friendly and engaging manner. Tracked down sources of special products and services to meet customers' special needs. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.  Completed documentation for product and service sales. Delivered products to customers in timely manner. Established new customer accounts. Evaluated competitors and performed market research. Updated database with customer and sales information. September 2011-November2011STARTEK PHILIPPINES INC. 2/F Eton Corinthian Cyberpod Building Ortigas Avenue cor. EDSA Quezon City CUSTOMER SERVICE REPRESENTATIVE TIME WARNER CABLE SOUTHERN CALIFORNIA (PROJECT-BASED) Always provide an excellent customer service Informing and educating the customers about their enrolled services and other available services, that they might purchase, having an enough knowledge and correct information Handling inbound calls Taking and processing their orders; update their account information, if necessary All customer’s concerns must be resolved and they should be satisfied even before the call ended EDUCATION BACKGROUND TERTIARY:BALIUAG UNIVERSITY- Address: Gil Carlos Street Brgy. San Jose Baliuag, Bulacan SECONDARY:MARIAN COLLEGE OF BALUAG INC.,- Address: 908 Gil Carlos Street Brgy. San Jose Baliuag, Bulacan ST. MARY’S COLLEGE OF BALIUAG- Address: Racelis St. Brgy. Poblacion Baliuag, Bulacan ELEMENTARY: ST. MARY’S COLLEGE OF BALIUAG- Address: Racelis St. Brgy. Poblacion Baliuag, Bulacan PERSONAL INFORMATION Age:24 years old Date of Birth:October 12, 1992 Place of Birth:Baliuag District Hospital Sabang Baliuag, Bulacan Marital Status:Single Religion:Roman Catholic Father’s Name:Rogaciano Almazar Mariano Mother’s Maiden Name:Josefina Ramos De Leon GOVERNMENT ISSUED NUMBERS SSS:- PHILHEALTH:- PAG-IBIG MID:- Tax Status:Single with 3 Dependents **Character reference is available upon request I hereby certify that all the information shown above is true beyond my knowledge and without discrepancy. ____________________________ JEAN RACHELL DL MARIANO