Jean Paul Kapesi

JEAN-PAUL NDUNGURU KAPESI I.T & Technical Support Manager Contact Profile linkedin.com/in/jean-paul-kapesi-55a805140 Am a tech enthusiast with over 10+ years’ experience working in different capacities and industries from (Telecom and Energy). From supervisory level and to normal employee position and customer oriented and driven. Through technology I like bridging the gap between business needs and technological solutions with simplicity. I create and understand business workflows into functional specifications which will be essential in driving successful software development and technology implementations a plus documentation of all processes that were involved P.O Box 7402 Dar-Es-Salaam, Tanzania Primary Phone Number: (- Secondary Phone Number: (- E-Mail Address:- Education & Certifications ITIL 4 Foundation Certified, PeopleCert (2025) College Name: Tanzania Institute of Project Management, Dar Es Salaam, Tanzania Course Attended: Post Graduate Diploma in Project Management (May 2015 - May 2016) College Name: Institute of Finance Management, Dar Es Salaam, Tanzania Course Attended: Advanced Diploma in Information Technology (Sept 2006 - July 2010) College Name: Institute of Finance Management, Dar Es Salaam, Tanzania Course Attended: Certificate in Information Technology (September 2005 - July 2006) Awards ❖ Best Employee of Year (2012 - 2013) Smile Communications Tanzania LTD ❖ Best Employee of First Half for the Year 2017 at Devergy East Africa East Africa LTD Work Experience March 2021 – Present I.T Manager • USAID - ABT Global LLC /Tanzania Public Sector Systems Strengthening Plus (PS3+) Activity (USAID funded project, which deals with system strengthening in government institutions) ●​Provided first-level support for 60 users, ensuring minimal downtime. ●​Monitor relevant logs and perform necessary operations to ensure the proper state of IT systems ●​Provide technical support for major and/urgent problems with LAN or any of its components (server crashes, firewall, virus attack, hardware failures etc. ●​Manage IT assets, and inventory while implementing cost-effective solutions. ●​Design and enforce IT policies, procedures, and disaster recovery December 2020 - Feb 2025 I.T Consultant • BasixEa LTD (I.T/ Solution/ Tech Company) ●​Optimized workflows by integrating new technologies and automating processes. ●​Performed hardware repairs and maintained software/hardware inventories. 1 Key Skills a.​ b.​ c.​ d.​ e.​ f.​ g.​ Project Management Data analytics & reporting Technical Support (Remote & In-Person) Training/Coaching Problem-solving Software QA & Testing Managing Departmental + IT Budget and ensuring cost effectiveness. h.​ Ensuring data security, network access and backup systems. i.​ Managing Assets, Computer systems and Inventory. j.​ Controlling and evaluating IT and electronic data operations. k.​ Designing, developing, implementing, and coordinating systems, policies, and procedures. l.​ Identifying problematic areas and implementing strategic solutions. m.​Auditing systems and assessing their outcomes. n.​ Preserving assets, information security and control structures. o.​ The use of trouble ticketing reporting software’s Such as Jira, Zendesk and Service Now November 2019 – Sept 2020 a.​ Customer Care & Technical Support Supervisor • Devergy East Africa LTD August 2016 – October 2019 b.​ Technical Support Supervisor. Devergy East Africa LTD) (Devergy is a solar company that was dealing with installation of mini-grids and the target audience was societies that leave of the grid) November 2015 – July 2016 Sales & Projects Executive – Nova Media East Africa LTD (Marketing company that was dealing with selling build space and as well as offering 360-degree services) July 2014 – October 2015 Customer Relations Supervisor – Keen Mobile Solutions (Was an SME/Start-up that specialized in mobile money solutions to customers) March 2012- June 2014 Customer Care Technical Supervisor – Smile Communications Tanzania LTD (Telecommunication Company) April 2011 – Feb 2012 Process Trainer – Spanco Raps LTD (A company that managed the Airtel Call Center) April 2010 – March 2011 Broadband Support Agent Zain/ Airtel Tanzania LTD Referees Name: Dennis Karugaba ​ Tel: (- Email Address:-Company Name: ABT Global LLC Title: Regional/ International I.T Manager Name: Eva Kinunda Email Address:-Tel: (- Company Name: USAID - ABT Global LLC/PS3 Plus Title: HR Manager Name: Jose Luis Belert E-mail Address:-Tel: - Company Name: Devergy East LTD Title: Head of Infrastructure Department 2