Jean Paul Kapesi

I am an accomplished IT, Technical & Customer care Support Manager with 10+ years of cross-industry expertise (Telecom, Energy, Public Sector) 

in linking business needs with technology solutions and always keeping customers interest as a priority. 

The following skills i have managed to acquire of the years

(1) Strategic problem-solver, who excels in: End-to-End IT Management: Leading system implementations, IT policy design, asset/inventory control, 

and disaster recovery for organisations like USAID/ABT Global LLC/PS3+

(2) Technical Leadership: Providing L1-L3 support, troubleshooting complex LAN/server issues, and ensuring data security/backup systems.

(3) Process Optimisation: Automating workflows, integrating cost-effective tools (e.g., Jira, Zendesk), and coaching teams to enhance efficiency.

(4) Project & Stakeholder Alignment: Translating business workflows into technical specifications, managing IT budgets, and auditing systems for compliance.

(5) Certified in ITIL 4 foundation and holding a Postgraduate Diploma in Project Management, 

I combine technical expertise with a customer-centric approach—evidenced by being awarded Best Employee awards at Smile Communications and Devergy.