Jean-Paul Jones
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www.linkedin.com/in/jean-paul--jones
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Diego Martin, TR
SUMMARY
Dynamic and results-driven professional with a proven track record in administrative support, financial services, and lead generation. Demonstrated ability to enhance business operations and drive revenue growth through strategic initiatives. Adept at managing CRM systems, executing successful marketing campaigns, and maintaining high standards of accuracy in document processing. Equipped with strong communication, organizational, and problem-solving skills, alongside a solid educational background in Business Management.
PROFESSIONAL EXPERIENCE
ELITE CEOS – Executive Virtual Assistant; Remote December 2021 – June 2024
Anticipated the needs of leadership, ensuring seamless daily operations.
Conducted successful outreach via phone, resulting in a 20% increase in cold call sales revenue.
Created compelling copy for marketing materials, enhancing brand messaging and driving customer engagement.
Managed Outlook Calendar to optimize scheduling efficiency.
Enhanced client engagement through proactive email follow-ups.
Improved data accuracy in CRM (Microsoft Dynamics) by 30% through detailed note-taking.
Streamlined data-gathering processes, elevating lead conversion rates by 25% and increasing client base by 15%.
Facilitated team communication using Phone, Slack, CRM, and Email.
Drafted and sent communications on behalf of company leadership.
Organized and maintained client and business files with meticulous attention to detail and professionalism.
Successfully managed both B2B and B2C client interactions, enhancing overall business growth and customer satisfaction.
Island Finance – Loan Officer; Trinidad, WI September 2019 – September 2021
Implemented and managed CRM system, increasing customer refinancing by 22% and retention by 14%.
Executed effective marketing campaigns, driving a 20% increase in loan portfolio growth.
Achieved a 98% accuracy rate in loan document processing, surpassing industry standards.
Provided tailored financial advice and services, boosting customer satisfaction by 18%.
Conducted successful client outreach via phone to enhance relationships and satisfaction.
Managed Outlook Calendar and email communications for timely follow-ups and scheduling.
Maintained comprehensive CRM (Microsoft Dynamics) notes from client interactions and meetings.
EDUCATION
University of the West Indies | Degree in Business Management (ADM) | Trinidad | Dec 2023 Concentrations: Finance, Strategy & Management.
- Dean’s Honor List and Inter-Club Committee
University of the West Indies | Diploma in General Management | Trinidad | November 2017 Professional Development: Human Communication, Fundamental Management, Financial Accounting, Project Management, Negotiation and Conflict Management and Strategic Planning.
Other: Certificate in Computer Science – Literacy; Certificate in Microsoft
SKILLS & INTEREST
Technical Toolkit: Microsoft Office, Microsoft Outlook Calendar, Google Suite.
Interests: Language Learning (Duolingo), football, exercising, and podcasts.
Language: Native English
