Jean Paul Franze Jones

Throughout my career, I have honed my skills in handling diverse customer inquiries, resolving issues, and maintaining a positive customer experience. I have demonstrated a proactive approach to problem-solving, a deep understanding of customer needs, and the ability to provide tailored solutions that exceed expectations. My commitment to exceptional service has resulted in a track record of achieving high customer satisfaction ratings and fostering strong customer relationships.

Some achievements I’ve received while working for Island Finance are:

• Top Producer in District 1 for 2020

• Customer Service Excellence Award 2020

• Breakout employee of the year 2019

Furthermore, my experience as a Lead Gen Virtual Assistant with Elite CEOs has given me valuable insights into lead generation strategies and collaboration with sales teams to drive results.

What sets me apart is my strong communication skills, both verbal and written, which allow me to effectively connect with customers and provide them with clear and concise information. I am adept at empathizing with customers, understanding their concerns, and finding prompt resolutions. I believe in building trust and rapport with customers, which is the foundation of a positive customer experience.