Jean May Capili

JEAN MAY CAPILI CUSTOMER SERVICE REPRENSENTATIVE | EMAIL MARKETING VIRTUAL ASSISTANT | ADMIN COORDINATOR | ENGLISH INSTRUCTOR Profile Detail-oriented and client-focused Customer Service Representative (CSR) with 8+ years of experience providing administrative and customer support in remote and fast-paced environments. Skilled in handling client accounts, processing service requests, managing schedules, and maintaining accurate digital records. Proficient in Zendesk, Genesys Cloud, Outlook, Slack, Google Workspace, and Zoom. Known for strong written communication, organization, and the ability to work independently while ensuring a client-first experience. Work Experience Education 10/2024 06/2025 Responded to client inquiries via email and chat with clear, Organized applicant data, managed digital records, and ensured up-to-date client information. Assisted with service coordination and lead follow-up, maintaining NATIONAL TEACHERS COLLEGE a high level of accuracy in documentation. - Supported XimTrade Global for seasonal projects under the same client, focusing on data tracking and executing sales email Bachelor of Secondary Education English Major marketing campaigns involving lead research and cold outreach for agricultural commodities. CITY COLLEGE OF TAGAYTAY Virtual Assistant / Admin Coordinator – Taylor’s Ministries 04/2023 Tools: Google Workspace, Whatsapp, Zoom, Canva 03/2025 Handled email communications and scheduled meetings with ministry partners and clients. Core Competencies Client Support & Service Coordination Account & Data Management Email and Written Communication Insurance Policy Explanation & Customer Assistance C2-level English proficiency (written and spoken). Excellent communication and interpersonal skills. Ability to work independently and multitask efficiently. CRM & Ticketing Tools Collaboration Tools Detail-Oriented, Highly Organized, and Process-Driven Tools: Google Workspace, Fountain, WhatsApp, Zoom, LinkedIn professional communication. Bachelor of Secondary Education English Major - Virtual Assistant – Careerteria Managed digital files, appointments, and event coordination, ensuring accurate and timely documentation. Prepared reports, presentations for sermon/meetings with close attention to detail. Supported leadership in administrative and outreach activities while maintaining confidentiality and professionalism. 03/2019 04/2023 Customer Experience Executive – Probe Group/CX Tools: Genesys Cloud, Zendesk, Google Workspace, Zoom Delivered exceptional service to clients through inbound/outbound calls and emails for Avis & Budget (Australia Account). Assisted customers with reservations ,cancellations, modification and escalations. Explained insurance policies and guided customers in adding optional coverages and rental add-ons. Converted inquiries into confirmed bookings by assisting nonmember customers with secure payment processing and Language collecting credit card details. Managed and updated customer information accurately across English internal systems. Filipino Demonstrated consistent attention to detail, achieving a 95–98% Customer Satisfaction Rating and a 94% QA Score. Administrator and Lead Trainer – English21 KR 11/2019 07/2016 Tools: Google Workspace, Zoom, KakaoTalk, Gmail, Skype Managed student records, training schedules, and instructor onboarding. Conducted trial and regular English classes, provided monthly reports and feedback, and ensured accurate progress tracking for each learner. Reference Sandielyn Taylor