Jean May Capili

I’m Jean May Capili, a customer service and administrative professional with over eight years of experience in both office-based and remote environments. I’m passionate about creating positive customer experiences and delivering accurate, reliable, and efficient support in every interaction.

Throughout my career, I’ve managed a wide range of responsibilities including handling client inquiries, processing service requests, explaining product or policy details, managing reservations and payments, and providing after-sales support. I’ve consistently maintained high performance ratings with Customer Satisfaction Scores averaging 95–98% and Quality Assurance scores around 94%. These results reflect my focus on professionalism, empathy, and consistency — even in fast-paced or high-pressure situations.

Working remotely has also strengthened my ability to communicate clearly, manage tasks independently, and stay organized. I’m comfortable handling email correspondence, managing schedules, preparing reports, and maintaining accurate digital documentation. I take pride in being dependable, detail-oriented, and adaptable — qualities that help me work effectively across teams and time zones.

What motivates me most is helping people — solving problems, simplifying complex information, and making every client feel valued and understood. I believe every customer interaction is an opportunity to build trust and create a positive experience.

I would describe myself as proactive, patient, and committed to continuous improvement. I enjoy learning new systems and processes that help improve efficiency and service quality. My goal is to grow in a role where I can use my communication skills, administrative experience, and client-focused mindset to contribute to a company that values teamwork, integrity, and excellence.