JEAN FRANC LIMADA
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CARACAS - VENEZUELA
https://www.linkedin.com/in/je
an-franc-limada-16684b41/
ABOUT
Passionate and innovative sales & customer
service professional, ready to assist and
advise companies to consolidate long-term
relationships and successful results.
Team approach with high attention to detail
to ensure customized and efficient results
for customers, teams, and collaborators.
SKILLS
Leadership
Multitasking
Negotiation
Team Building
Customer Service
Personnel Management
Training and Development
EXPERIENCE
FRESHLEARN INC – USA
SALES ACCOUNT EXECUTIVE
Aug. 2023 – Present
USA (Remote, Caracas - Venezuela)
- Qualify leads from marketing campaigns.
- Contact potential clients through cold calls and emails.
- Execute demonstrations of the course creator platform via
video call.
- Grant advice and referrals to review various scenarios and
usage of the features.
- Closing customer contracts and generating new sales.
- Communicating with clients to understand their needs and
to gather product and service feedback
- Evaluating opportunities to enhance customer satisfaction
and retention
- Updating the customer´s progress and notes on
Engagebay CRM
- Participation and Hosting of various help and on-demand
product videos.
OUTCO INC – USA
CAREER ADVISOR – SALES DEVELOPMENT REP.
Oct. 2022 – June 2023
USA (Remote, Caracas - Venezuela)
- Assisting SWEs, Programmers, Developers, and Coders
to master technical interviews and providing career
acceleration advice.
- Scheduling Leads in upcoming cohorts and sessions.
- Qualify leads from the assigned leads on Hubspot CRM.
- Contact warm leads via LinkedIn, calls, and emails.
- Provide Career Assessment via calls and video calls.
- Transfer Leads to the Sr. Career Advisors to move
forward with the process and to convert.
- Schedule and remind the leads about all the online
events.
- Updating CRM with lead´s information and progress.
- Consolidate relationships with our customers.
STAR7 – USA
BUSINESS DEVELOPMENT REPRESENTATIVE
May 2022 – Aug 2022
USA (Remote, Caracas - Venezuela)
Language Service Provider
Qualify leads from assigned lists on Salesforce.
Contact potential clients through cold calls, cold emails, and
LinkedIn.
Present our company to potential clients.
Identify client needs, pain points, or challenges and suggest
appropriate products/services.
Consolidate appointments with a Sales Executive.
Create relationships with our customers
Update the client´s progress on Salesforce CRM.
EDUCATION
UNIVERSIDAD DE ORIENTE – Nueva Esparta Campus
(Margarita Island-Venezuela)
Period: 1996 – 2001
Degree: B.Sc. in Hotel Management, Business
GLADES HIGH SCHOOL
Secondary, High School Education (Miami-Florida, USA)
LICENSES AND CERTIFICATIONS
FRESHWORKS
CERT: FreshSales Suite Expert Certification
Issued: April 2022
Credential ID: https://www.credly.com/badges/0e2aeb5d9bc3-4411-b-bb98787
FRESHWORKS
GB ADVISORS INC
RENEWAL SALES REPRESENTATIVE
Nov. 2020 – April 2022
Puerto Rico
(Remote, Caracas-Venezuela)
ITSM and Digital Security Solutions - International Sales
Partner
- Oversee entire renewal opportunities within the assigned
account.
- Conduct quarterly business reviews including presenting
account renewal mapping, and budgetary and cost analysis
spending to clients.
- Advise the strategic renewals pricing plan to grow
revenue.
- Drive upsell opportunities within existing client base (i.e.
position multi-year deals, increase the size of deals, co-term
with other license opportunities).
- Grant customer support during the process to assure
customer satisfaction and continue to consolidate a longterm business relationship.
- Passionate and effective problem solver
- Achieved Top Seller in various terms.
CERT: FreshDesk Omnichannel Expert Certification
Issued: August 2021
Credential ID: https://www.credly.com/badges/f6b18413-
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409d-4ef7-a19a-93de69f5ae55
LINKEDIN
CERT: Google Analytics Essential Training
Issued: July 2020
Credential ID: AQdVH_0Cx5y71ra2DSmKZ8CBIU27
LINKEDIN
CERT: Remote Work Foundations
Issued: July 2020
Credential ID: AYvmPAi-ncssOnAxcOXQrlrJ8zb
EMARKETING INSTITUTE
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CERT: E-Commerce Fundamentals
Issued: June 2020
Credential ID: CERT--EMI
GOOGLE
CERT: Fundamentals of Digital Marketing
Issued Sep 2019
Credential ID M44 BRK K58
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QUALITY MARKETING CORPORATION, C.A
GENERAL COORDINATOR
Nov. 2019 – Sep. 2020 (Caracas-Venezuela)
Supervise and coordinate all the activities during the
launch of the QUALITY NATIONAL RESERVATION
CENTER (QCNR, in Spanish, QUALITY CENTRO
NACIONAL DE RESERVACIONES)
Lead and assess activities in Boutique Inns Operated by
The Group.
Coordinate and supervise all the operational aspects
(Rooms Division, Maintenance, Concierge, and F & B
Service) of the Inn and the franchises.
Continuously look for and implement new proactive
methods to help with client attraction.
Work in conjunction with the Retention Specialist team
Support and train new hires, as well as current staff to
have best practices, and next steps when clients escalate.
Demonstrate the ability to achieve the desired customer
satisfaction results.
EPA SUPER HARDWARE STORES
AREA MANAGER GAE (SALES)
Nov. 2018 – Nov. 2019 (Caracas-Venezuela)
Sales Operations
Sales Management
Inventory & Supply Operations
Inventory & Supply Management
Training of Sales Personnel
Achieved successful customer conflict outcomes
Risk Management
Industrial Security Audits
Achieved detailed Internal & External Audits
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COURSES
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BDR Onboarding for the Language Industry (2022)
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Hotel Warehouse, Merchandise Reception, Food &
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Beverage Cost Control
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Moral Values in The Organizational Culture Protocol
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Q Services Showcases that Boost your sales
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VOLUNTEER EXPERIENCE
Secretary in a Wild Animal Rescue & Assistance
Foundation (FUNDANISIL)
Oct 2005 – Present
Duration17 yrs
BRUJA (University Juvenile Support Brigade)
Extra-Curricular Activities: Cultural & Commercial Event
Logistics
Participated in Directive Committees in various Commercial,
Cultural, and Diplomatic Events.
LANGUAGES
English
Native or bilingual proficiency
TIMBERLAND & HELLY HANSEN
REGIONAL BRAND SUPERVISOR
Jun. 2009 – Jan. 2011 (Caracas-Venezuela)
Personnel Selection & Training
Sales Supervision (Retail & Wholesale)
Achieved top branch sales
Supervision of Staff
Focused on Staff strengths and boosted staff
promotions
Inventory both Random and General
Achieved successful results in all audits
Coordination of daily tasks and duties
Merchandise Rotation & Cash Supervision
Execution of Permits for Sales, Promotions, Events
and Market Segmentation
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LINCOLN SUITES HOTEL / BAKIO RESTAURANT
FOOD & BEVERAGE COORDINATOR
Jan. 2007 – Oct. 2007 (Caracas-Venezuela)
Coordinate and supervise the activities, tasks, and
duties in the areas of restaurants and banquets.
Ensure compliance with the standards of service
and production.
Effectively set communication with operational staff.
Personnel Selection.
Achieved the execution of updated F &B training.
French
Limited working proficiency
Spanish
Native or bilingual proficiency
CGSCA 2011, C.A
ADMINISTRATION & OPERATIONS MANAGER
Sep. 2011 – Sep. 2018(Caracas-Venezuela)
Logistics and Operations of Security Systems
Services
Human Resource Management
Selection and Recruitment of Candidates
Successfully Created and Standardized
Purchasing, Budgeting, and Billing Procedures
Successfully Handled Customer Complaints
Acquisition of clients in new market segments
Income Analysis & Administration
Cost Accounting & Management
Financial Analysis & Reports
Inventory Management
Tax & Accounting Corporate Liaisons
Investment Management
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SAO, BG EVENTOS, AND GLOBAL MEETING
LOGISTICS & PROTOCOL COORDINATOR
Apr. 1996 – Sep. 2006 (Margarita Island-Venezuela)
Participate in the Protocol Setup and Coordination
Organizing the logistics of the meeting rooms
Ensure that the assembly of the meeting rooms is in
keeping with the request
Supervise staff during the event execution
Perform or execute all requests from the members of
Congress.
Advise on the logistics of events.
Mount the safety and emergency plans, and
overview events with the protocol and security
personnel.
Disseminate and evaluate the course of each event.
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CLARION HOTEL & SUITES - CURACAO
INAUGURATION MANAGER
Aug.2005 – Dec. 2005
(Curacao-Netherland Antilles)
Creation and Execution of Pre-Opening and Soft Opening
Plans
Human Resource Selection and Training
Creation of Supplier Database and Contract Negotiation
with each one.
Consolidate negotiation
with Governmental and
Private Tourism Institutions.
Consolidated approval of Initial permits to execute Soft
Opening
Implant Promotion and Marketing Plan
Update Budget and forecast for the upcoming year.
THE BEACH HOUSE BARBUDA
REGIONAL SALES MANAGER FOR LATAM & THE
CARIBBEAN
Mar.2004 – Dec. 2004
(Antigua & Barbuda-W.I / Venezuela)
Contact and begin negotiations with Travel Agencies and
Tourism Wholesalers.
Coordinate the Promotion of the Boutique Hotel through
Specialized Magazines and Top Newspapers in the Latam and
Caribbean Region.
Used all colleague contact resources to consolidate exchange
agreements to acquire various articles in specialized tourism
and business magazines.
Mount with the Head Office an email database of Tourism
Interests for mass email and drip campaigns.
MARGARITA OMNI MAR HOTEL
RECEPTION & RESERVATIONS MANAGER
Mar.1997 – Aug.1997 (Margarita Island-Venezuela)
- Review of Reports of the Department
- Coordination Group and/or Corporate Rates
- Review of Conditions of Timeshare and Multiproperty contracts and review the logbook.
- Recruiting and Preparation of staff training
- Personnel evaluation and Creation of incentive plans
- Review of payroll
- Review of Forecasts of each market segment and type
of client and update the timeshare database.
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TRAINEESHIPS
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INTERCONTINENTAL HOTELS IHG – V CENTENARIO
EXECUTIVE TRAINEE AND BAR SUPERVISOR
Apr. 2001 – Jul.2001
(Santo Domingo-Dominican Republic)
Monitoring and reviewing requests for transfers and merchandise
at every point of service.
Review of Pre-Payroll
Calculations and Beverage Cost Control
Monitoring and Enforcement of daily and overall inventories
Incoming staff training
Data collection for the creation of a policies and procedures
manual for the bar department.
MAHO BEACH HOTEL & CASINO
EXECUTIVE TRAINEE ROOMS DIVISION AND F&B
Aug. 1994 – Feb. 1995
(Sint. Maarten-Netherland Antilles)
Review shift opening procedures, C/C approvals, and
audit count room keys
Check the existence of materials to start with the work shift,
Review Check-ins and check-outs of the day.
Preparation of formats for the income of the day.
Night Audit (review all, account by account, guests, and executive
ledgers).
Food and Beverage Operation and review cost control
Consultation and Preparation of Events
Stock Inventory of each service point
Daily Sales auditing and Meeting Rooms Set up
Collaboration in Restaurant and Event Services
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