Jean Claude Mercado Muli

JEAN CLAUDE M. MULI Address : Purok #3 San Jose Floridablanca, Pampanga. Mobile No. - E-mail Add :- :- OBJECTIVE Aspiring for career enriching opportunities that will generate professional growth and provide career advancement, while being able to utilize and enhance my skills for the betterment of the organization with my utmost dedication, determination and resourcefulness.. SKILLS Excellent telephone skills and good ability to use Remote Access Good analytical and troubleshooting abilities Strong knowledge of viruses application glitches and hardware issues Patient and able to walk customers through troubleshooting and repair process Excellent communication abilities Good customer-service skills Keeps abreast of changes in technology Good organizational abilities Good understanding of installations and updates Have Networking Skills with Background in Cisco Fundamentals , Gns3 and Packet Tracer Software/Application include MS-OFFICE, Multimedia Presentations like Adobe Photoshop, Adobe etc. Computer Skills like PC Troubleshooting and Reformat, network Installation and troubleshooting, etc. Software and Hardware Installation. EDUCATIONAL ATTAINMENT Name of School Year Degree Obtained CISCO Certification Rivan School of Technology, Manila Philippines 2018 CISCO Network Associate in Collaboration Voice and Video (TRAINING PASSED) CISCO Certification IT Enabler , Singapore 2018 CISCO Network Associate in Routing and Switching (EXAM PASSED) Tertiary Feu Institute of Technology, Manila Philippines- Bachelor’s Degree in Information Technology major in System and Business Analytics (Undergrad) Tertiary Feu Institute of Technology, Manila Philippines- Bachelor’s Degree in Computer Engineering (Undergrad) High School Trinity University of Asia, Quezon City Philippines- High School ACHIEVEMENTS Champion Cisco Security Quiz Bee ITAM WEEK Academic Year- Best in Project for Database Programming Academic Year- WORK EXPERIENCE COMPUTER/ICT TECHNICIAN ADK MARITIME PTE LTD, Singapore July 03 – 27, 2017 December 04, 2017 – Febuary 08, 2018 NETWORK ADMIN ASSISTANT ADK MARITIME PTE LTD, Singapore Febuary 09 – May 24, 2018 MICROSOFT TECHNICAL SUPPORT SUTHERLAND GLOBAL SERVICES, Clark Philippines. August 24,2018 – March 22, 2019 DUTIES AND RESPONSIBILITIES COMPUTER/ICT TECHNICIAN : To ensure dedicated ICT areas are ready for use each day and that they are in good working order at the end of each day. Check hardware regularly reporting faults to ICT Manager. To check hardware regularly, repairing simple faults or reporting more complicated faults to ICT Manager. Maintain and develop network. Support adherence to ICT policies, including those relating to safeguarding and internet usage. Resolve hardware/software technical issues Check and maintain stocks of ICT consumables NETWORK ADMIN ASSISTANT : Assist Network Administrator in supporting server applications and operating systems. Provide helpdesk assistance in resolving software, hardware and network related problems. Assist in equipment set-up and software installation and updates. Assist in maintenance of telephone systems and computer stations. Perform troubleshooting, archiving and back-up of server applications. Manage inventory of software licenses, software application, hardware components and IT supplies. Configure computers for new users. Coordinate with Manager to set user access, permissions and roles to prevent unauthorized access. TECHNICAL SUPPORT :  Research and identify solutions to software and hardware issues  Diagnose and troubleshoot technical issues, including account setup and network configuration  Ask customers targeted questions to quickly understand the root of the problem  Track computer system issues through to resolution, within agreed time limits  Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue  Properly escalate unresolved issues to Level 2 Support.  Refer to internal database or external resources to provide accurate tech solutions  Ensure all issues are properly logged  Prioritize and manage several open issues at one time  Follow up with clients to ensure their IT systems are fully functional after troubleshooting  Prepare accurate and timely reports  Document technical knowledge in the form of notes and manuals  Maintain good relationships with clients TRAINING ATTENDED ADK Maritime Pte Ltd , Singapore – July 03, 2017 – July 27, 2017 December 04, 2017 to Feb 08, 2018 PERSONAL BACKGROUND Date of Birth : December 28, 1996 Age : 22 Place of Birth : Makabali, Pampanga Height : 6’0 Weight : 84 kg. Civil Status : Single Gender : Male Citizenship : Filipino Religion : Catholic CHARACTER PREFERENCE Mrs. Fe Castillo- Human Resources – ADK MARITIME PTE LTD - Mr. Dimitris Apostilidis- Network Administrator – SINGAPORE SHIPPING ENTERPRISES PTE LTD - Ms. Gingerlyn Ocuaman- Supervisor – Microsoft – Sutherland Global Services - I hereby certify that the above information is true and correct to the best of my knowledge and beliefs. Jean Claude M. Muli