Jean Caballa

JEAN LOUIE L. CABALLA Profile Patient-focused and hard-working individual who enjoys providing support and assistance to individuals and groups with disabilities living within their community. Bringing my experience working in a high-stress situations in other fields. Skills • Patient Monitoring • Provide and social care plan • Communication • Computer skills such as Microsoft Word, Excel, Powerpoint, Internet • Able to do various other duties as assigned and as needed. • Time Management • Active Listening Work History Sept 2023- Present Disability Support Worker Emerald Care Services • • • • • Provided assistance with daily living activities, including personal hygiene, meal preparation, and medication management, ensuring the comfort and well-being of clients. Aided clients with physical mobility, including transfers, use of mobility aids, and safe navigation within their homes and community. Developed and implemented personalized care plans tailored to each client’s needs, goals, and preferences, promoting independence and improving quality of life. Offered emotional and psychological support to clients, fostering a positive and empowering environment to enhance their self-esteem and social engagement. Acted as an advocate for clients’ rights and preferences, assisting them in accessing community resources and services, and ensuring their voice was heard in care decisions. April 2022- July 2023 Disability Support Worker Jaeman • • • • • Assess clients’ needs, situations, strengths, and support networks to determine their goals. Develop, implement, and monitor support plans. Assist clients in adjusting to changes and challenges in their lives. Ensuring that all case files, and other records, strictly comply with policies, regulations, and procedures. Assisting with travel of participants to and from JaeMan active events. April 2022- Aug 2022 Disability Support Worker HI-FIVE COMMUNITY SERVICES • • • • • • • • • • • • Facilitate and encourage participation through the use of effective and augmented communication and interaction strategies. Participate in Staff induction Coordinate with participants, families and carers as required. Assist Participants to develop and monitor an individual plan that reflects their needs based on the fundamentals of Person Centred/Essential Lifestyle Planning Take part in Staff orientation Undertake all rostered or other duties as directed in a manner ensuring satisfactory service delivery according to the Disability Services Standard and Organisational Policies and Procedures Actively participate in program planning, training sessions and team building conducted by Management Implement and monitor Behaviour Management Strategies as required. Exercise knowledge/skills to assist in the co-ordination and delivery of programs in a manner that ensures best practice processes are followed. Provide support and assistance in the provision of personal care to all Participants as required. Actively participate in annual performance appraisals conducted by Management. May 2021- August 2021 Covid-19 Vaccinator DOH Region 7, VSMMC Vaccination site • • Administers Covid-19 vaccines Prepare covid medications • initial and post assessment. Feb 2020 – Feb 2021 Staff Nurse South General Hospital, Inc. Cebu, Philippines • • • • • • • • • • Plans and gives comprehensive quality care to patients according to their individual needs. Observes, assesses, reports and records symptoms and conditions of patients. Administers medications treatment and other procedures and observes patient while on the procedures. Bathe and feeds moderately ill patients; assists with others. Feeds patients through nasogastric tube. Supervises the care given by the nursing auxiliaries. Participates in providing for the spiritual welfare of patients. Assists physician in administering highly specialized therapy and performs complicated procedures. Assists patient in education, rehabilitation, including physical and mental health. Participates actively in committee work and studies for the improvement of nursing care within assigned unit. • • • • Substitute for the charge nurse when so delegated. Assists in the orientation and evaluation of personnel. Participates in the activity of the Nursing Service Department. Cooperates with the charge nurse in promoting and maintaining a clean and orderly environment conducive to the optimum comfort and safety of the patient. • • Prepares patients for treatment, operations, and other diagnostic studies. Performs other duties and responsibilities which may be assigned by the immediate superior. Sept 2018 – Sept 2019 Respiratory Nurse BAGA Inc. (Breathe Always Good Air) Cebu City, Philippines • • • • • • Provide care for the mechanically ventilated patients. Maintaining lung hygiene. Monitoring and therapy equipment Provide oxygen therapy Perform pulmonary function test Participate in the administrative and professional responsibilities of the pulmonary team. Oct 2016 – March 2018 Senior Sales Consultant Filinvest Land Inc. Cebu City, Philippines • Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options. • • Sells products by establishing contact and developing relationships with prospects; recommending solutions. Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements. • Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors. • • • Prepares reports by collecting, analyzing, and summarizing information. Maintains quality service by establishing and enforcing organization standards. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies. • Contributes to team effort by accomplishing related results as needed. June 2013 to March 2016 Supervisor (Team Lead) Ebusiness BPO Inc. Cebu City, Philippines • Who provides guidance, instructions, direction and leadership to a group of other individuals or the team for the purpose of achieving a key result. Take supervisory calls when customer prompted to speak to a supervisor. Who listens and audits calls for the team and coach CSR’s when needed. Work with Supervisors, Senior supervisors and other member for everyday updates. • • • Reports to a project manager. Sends end of the day, week and month reports. Answers calls and emails. Trained selected CSR’s for sms support. Trained new SME’s for future supervisors. August 2011 to May 2013 Customer Care Executive V-customer Cebu City Philippines • Deal directly with customers through telephone. Respond promptly to customer inquiries, handle and resolve customer complaints. Obtain and evaluate all relevant information to handle inquiries and complaints. Perform customer verifications, process orders, forms, applications and request. Manage customers’ accounts. Keep records of customer interactions and transactions. Record details of inquiries, comments, complaints and actions taken. Follow up on customer interactions. Communicate and coordinate with internal departments January 2011- July 2011 Telesales Associate Northern Transcriptionworks • Cebu City Philippines 6000 Using scripts, survey knowledge and communications skills, generate interest. Work to engage the customer and ask questions that keep the conversation going. Make the initial contact and hand the prospect off once interest is established or an appointment is made. Quotas are set which require us to make a specified number of calls. Education and Training March 2010 University of Southern Philippines Foundation Cebu Philippines Bachelor of Science in Nursing Reference Ms. Helen Gordon Nurse/ Assessor Southern Cross Education Institute- Rina Marasigan Team Leader Emerald Care Services- Aileen Nandiola Nurse Hope Aged Care- Mr. Sammy Hailemelekote Nurse Kalyna Care Aged Care-