Jean Caballa

My name is Jean Caballa, you can call me Jean or J.

I worked in the hospital before catering patients. Compassionate and dedicated healthcare professional with extensive experience in both nursing and customer service. With a strong background in providing exceptional patient care and resolving customer concerns, I bring a unique blend of clinical expertise and interpersonal skills to every role.

In my nursing career, I have developed a deep understanding of patient needs, excelled in managing complex medical procedures, and demonstrated unwavering empathy and compassion. My ability to handle medical emergencies and deliver high-quality care has been consistently recognized by both patients and colleagues. I am skilled in using advanced medical technology and maintaining meticulous patient records, ensuring the highest standards of care and accuracy.

In addition to my clinical skills, my background in customer service has honed my ability to communicate effectively, manage conflicts, and resolve issues promptly. I am adept at providing clear and empathetic support, whether interacting with patients, their families, or team members. My experience in customer service has equipped me with strong problem-solving abilities and the capability to enhance patient satisfaction through attentive and personalized service.

I am passionate about integrating my healthcare knowledge with my customer service expertise to create positive, supportive experiences for those I serve. My commitment to continuous improvement and professional development drives me to stay updated with best practices and emerging trends in both fields.

Key Attributes:

Empathy and Compassion: Dedicated to understanding and addressing the unique needs of each patient and customer.

Effective Communication: Strong verbal and written skills for clear and empathetic interactions.

Problem-Solving: Proven ability to address and resolve issues efficiently, ensuring high levels of satisfaction.

Team Collaboration: Experienced in working collaboratively with healthcare professionals and customer service teams.

Adaptability: Capable of managing multiple tasks and adapting to dynamic environments with ease.

I am excited about the opportunity to leverage my skills and experience to contribute to a team that values excellence in patient care and exceptional customer service.

I had worked experience in a BPO company as a customer service agent and a team leader. Both inbound and outbound calls catering clients needs.