Jean Bosco Mengue

Jean Bosco Mengue Address: Blk 4 lot 16 salvador factor bldg 4 floor Treelane subdivision Putatan Muntinlupa city Tel: (- . Email:-. LinkedIn: www.linkedin.com/in/jean-bosco-mengue-b3ab8a27/ TECHNICAL SUPPORT ENGINEER • • • • Computer engineer graduate, with major in software engineering Having experience dealing with customers over the phone by providing artful and competent answers Feeling comfortable working remotely or on-site and also dealing with computers and software issues Excellent ability to learn and master new technology or programing languages, and proficient in a range of computer systems and tools QUALITIES • • • • Patient, empathetic and enjoy working with customers Initially a software engineer graduate, I am a fast software learner Working as a technical customer support doesn’t just mean solving the user’s issue, but also bring the best experience to the user in the process of solving that issue I am flexible and willing to work during weekends and having no problem with the timezone. IT EXPERIENCE ATOS, Mckinley Hill Cyberpark, Taguig City, Philippines 1630 Fulltime – December 2022 – Present Working as a French Bilingual IT Service Desk engineer, consisting of: • Software and Hardware issues troubleshooting • O365 issue troubleshooting • Network issue troubleshooting • High standard of french & english speaking • English and French support (Limited to EMEA zone) • ServiceNow ticket creation and handling HORNET NETWORKS LIMITED, 91-97 Jervois Street, Sheung Wan, Hong Kong Contract - June 2022 – Dec 2022 Working remotely as a back office customer support: • Applications Back Office tasks and content moderation • Customer experience • Translating English to French within some applications products: Hornet and Spaces • Making constructive propositions for Hornet insider dashboard interface update. INTELCIA, Douala, Cameroon Technical customer service representative – Internship Aug 2020 – Jul 2021; Fulltime Aug 2021 – June 2022 Handle technical troubleshooting related to the Fiber To The Home technology; equipment involved are: ONT, Internet box, TV box, computer, Smartphone. I worked in the front office, and later as a back office technician. • Client satisfaction index, and other KPIs are well mastered • French technical support over the phone and through email • Creating Tickets related to technical issues using Clarify software • Customer relationship management skills are demonstrated in every Entry/Exit call TEAM@SOLUTIONS, Douala, Cameroon Frontend developer – Internship, Aug 2019 – Jan 2020 Developing applications graphical user interfaces by taking into consideration a broad range of specifications. MINISTRY OF POSTS AND TELECOMMUNICATIONS, Yaounde, Cameroon Student internship, Oct 2018 – Feb 2019 Worked on the Analysis, design and implementation of an archive management software using Spring MVC architecture with Java. EDUCATION UNIVERSITY OF BUEA, Buea, Cameroon, 2019 272/272 Credits earned Bachelor of Engineering, major in Software Engineering – 2nd class (100% English education). COLLEGE D’ENSEIGNEMENT ET DE FORMATION TECHNIQUE INDUSTRIELLE, Douala, Cameroon, 2012 “Baccalauréat F2”, major in Electronics – Mention Assez-Bien (100% French education). TECHNOLOGY SUMMARY Certifications: Diploma in web development(HTML5, CSS3, JavaScript), Alison free online learning Systems: Linux OS, Windows OS, Android OS Databases: MySQL, Relational Databases, Access Languages: JavaScript & Java programming languages Software: ServiceNow, Nice, Elicpse, Excel, Word, Dreamweaver, visual studio, IntelliJ IDEA, Notepad++, G-suite, and SFR (French Telecommunication Company) range of Customer relationships management software: Fast, Cerbere, Diag, ITAC, Arbeo, Clarify LANGUAGES Writing and speaking proficiency both in English and French AVAILABLE FOR REMOTE WORK ALSO FOR RELOCATION AND TRAVEL