With more than 2 years of experience in IT support, and dealing with users working remotely and onsite. I'm a holder of a Bachelor of Engineering, with major in software engineering, I can confidently perform troubleshooting via phone, and using high standard way of speaking(in both french and English). In my current position I deal with ServiceNow for tickets creation and handling. I also had the opportunity to work with top companies: SFR, in France, and WTW. I also had the opportunity to work with Hornet Network Limited, in a remote work setup.
Please take a look to my profile and if ever you have a question, feel free to reach out.