JAZZEL BERROYA
PERSONAL
PROFILE
Self-motivated, reliable and
detail-oriented customer
support. Honed as a
Financial Analyst for a year in
outsourcing industry, dealing
with U.S. based clients.
Proficient in collections and
dispute management.
Seeking to obtain a position
to utilize my knowledge and
skills in customer service
particularly handling
customer inquiries, calls and
emails.
CONTACT
219 STC, Naga City,
Camarines Sur-
-
/JazzelBerroya
EDUCATION
Ateneo de Naga University
Bachelor's degree in
Management
Dean's lister-
SKILLS
Computer related skills
Communication skills
Email handling and Marketing
WordPress management
Ecommerce management
Knowledgeable in Financial management and
International business
Ability to work under pressure, multi-task and deliver
quality result
WORK
EXPERIENCE
IBM Philippines - Collections and Dispute Analyst
MARCH 2020 - MARCH 2021
Customer order management, entering and
monitoring customer orders in Business Planning
Control System (BPCS)
Handling customer inquiries via phone, fax, email or
web, invoicing to customer specific requirements
and EDI management.
Process returns of orders and process refunds.
Process collections of payments from the customers
and update customer's Account in the system.
Ensure all outstanding receivable from customers
are collected within agreed terms.
