Jaza Calderon

Ana Calderon Date of birth: 20/04/1991 (- Nationality: Costa Rican - Gender Female Transversal 104, 10109, San Jose, Costa Rica WORK EXPERIENCE 08/2014 – 02/2015 – San Jose, Costa Rica LAW FIRM ASSISTANT – GERARDO CALDERON CERDAS -Arrange meetings -Produced legal documents such as mortgages constitution and mortgages cancellations -Customer Service 01/2014 – 11/2014 – San Jose, Costa Rica COMMUNICATIONS DEPARTMENT ASSISTANT – FOOD AND AGRICULTURE ORGANIZATION FOR THE UNITED NATIONS -Developed and maintained good relationships between the FAO and the Private Sector -Finalized the signature of cooperation contracts -Produced cooperation contracts -Arranged meetings between the FAO and representatives from the Private and Public Sector -Made strategic cooperation documents for the use of the FAO. 05/2012 – 12/2012 – San Jose, Costa Rica CUSTOMER SERVICE REPRESENTATIVE – WESTERN UNION -Helped customers with their needs regarding the Equity Accelerator Program -Offered personalized savings analysis -Made changes on the customer's withdrawals -Added new loans to the program -Changed banking accounts’ information -Made conference calls with customers and representatives from all Banks in the United States of America 04/2015 – 11/2015 – San Jose, Costa Rica CREDIT CARD FRAUD ANALYST – VISA/ TELEPERFORMANCE -Analyze online shopping orders and define if these orders were made with a stolen credit card -Analyze the cardholders' personal life and social media to determine if the person using the card was related to them somehow -Place red flags on suspicious orders and buyers -Cancel or authorize orders 02/2019 – 08/2019 – New Jersey, United States VIRTUAL ASSISTANT/LEAD GENERATION/ OUTREACH (REMOTE) – LOGO DESIGN GURU -Create lead lists -Write blog articles (Spanish- English- Portuguese) -Outreach leads and prospects -Do follow-ups and warm up leads -Get prospects to share my blog articles on their blogs 05/2020 – 09/2020 – San Jose DIGITAL DEVICES AND ALEXA SUPPORT ASSOCIATE (PORTUGUESE) – AMAZON - WORK FROM HOME -Help customers with inquiries regarding Amazon and its devices/ services via phone, email, and chat. -Troubleshoot devices (Kindle, Echo, TVs, Fire TVs) -Create tickets and follow up on customer’s cases until I could find a suitable solution for them. -Keep in touch with Amazon’s Engineers and work together to help customers -Check out metrics and call back customers until they were happy with Amazon’s help. EDUCATION AND TRAINING 02/2009 – 11/2014 – Heredia, Costa Rica BA IN FOREIGN AFFAIRS – Universidad Nacional de Costa Rica ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ Politic and Economic Geography International Economy International Organisms Globalization and Economic Development Administration and International Management International Negotiation Techniques International Trade Operations Theory and Evolution of International Cooperation International Law Projects Formulation International Finances Field(s) of study ◦ Foreign Affairs 02/2013 – 04/2014 – Heredia, Costa Rica BA IN PUBLIC RELATIONS – Universidad Latina ▪ ▪ ▪ ▪ ▪ ▪ Semantic and Communication Theory and Practice in Public Relations Technical drafting Events production workshop Statistics Economy 06/2016 – 08/2018 – Sao Paulo, Brazil MASTER'S DEGREE IN PUBLIC POLICY – Universidade Federal do ABC ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ Public Policy Analysis Scientific Studies Methodology Democracy, Collective Action, and Governance Politic Ecology Territorial Dynamics, Conflict and Institutions Teaching Internship Thesis Seminar Thesis Defense LANGUAGE SKILLS Mother tongue(s): SPANISH Other language(s): UNDERSTANDING SPEAKING WRITING Listening Reading Spoken production Spoken interaction ENGLISH C1 C1 C1 C1 C1 PORTUGUESE C2 C2 C2 C2 C2 GERMAN B1 A2 A2 A2 A2 Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user DIGITAL SKILLS Microsoft Word Outlook Instagram Skype Facebook Social Media Zendesk Hubstaff Shopify + Apps Dropshipping Microsoft Office Asana slack Zoom SKILLS Skills ◦ ◦ ◦ ◦ ◦ ◦ ◦ ◦ ◦ ◦ ◦ ◦ ◦ ◦ ◦ ◦ ◦ ◦ ◦ ◦ ◦ ◦ ◦ ◦ ◦ Proactive People and team orientated Organizational and Planning Skills Good communication skills in 3 languages Persuasion and negotiation capacity acquired on Business and negotiation universities’ courses by speaking and using communication skills. Innovation (Necessary to solve unique customer issues that I could not transfer to my superiors in Western Union) Enthusiasm (Which I consider a custom more than a skill. Whenever I face a difficult time in an academic or workplace environment, enthusiasm and the great desire to accomplish my objectives lead me through the proper way and give me the needed drive to overcome those difficulties and learn from the situation) Creativity (Developed mostly in the FAO, in order to sell social responsibility projects to companies from the private sector. These companies were not attracted to cooperation programs, however, with creativity and determination we could build a strategy to achieve the signature of cooperation contracts with several companies and entities) Loyalty (Towards myself, my moral values, my teachers, my classmates, my bosses, and my co- workers) Commitment (This value has been constant in all areas of my life; my commitment begins with giving the best of myself to accomplish every objective and challenge I put to myself) Ability to provide services in English and resolve conflicts between clients and representatives from all banks in the US (during my work at Teleperformance- Western Union) Ability to sell programs and projects (during my work at Teleperformance and FAO) Ability to negotiate cooperation agreements between an international organization and the private sector (acquired during my work in the FAO) Ability to develop and maintain good relations between two distinct entities (during my work in the FAO) Ability to perform guidance documents for cooperative work (during my work in the FAO) Ability to organize meetings (during my work in the FAO) Ability to apply legal and international law knowledge to create agreements and contracts Ability to perform legal scriptures such as constitutions of mortgages and foreclosures Ability to create content in Spanish- Portuguese- English Ability to create lead lists Ability to outreach leads/ prospects Ability to get prospects to share blog posts on their blogs in return for nothing Ability to Troubleshoot devices Ability to create and follow up tickets Ability to work remotely and be productive on my own Other Skills ◦ ◦ ◦ ◦ ◦ Blogging Shopify + Apps Social Media Management Photo editing (Lightroom) Ballet