Jayson Verdera Alano

Mr. Jayson V. Alano 116 Lorenzo St. Taytay, Rizal Contact number - Email Address –- OBJECTIVE To be effective and instrumental in the progress of the company/institution by excelling in my expertise as Industrial Technology – Computer Technology students and improve my abilities and getting involved in activities that will further advance that goal of the company/institution through partnership. EDUCATIONAL ATTAINMENT Industrial Technology Major in Computer Technology Southern Luzon State University, Lucban, Quezon Year Graduated 2007 Lopez National Comprehensive High School Lopez, Quezon Year Graduated 2002 Lopez West Elementary School Lopez, Quezon Year Graduated 1998 SEMINARS/TRAINING ATTENDED On-the-job Training 1 Hurricane MicroSystems Southmall, Las Piñas City Netmorking (Local Area Network) Seminar Southern Luzon State University Lucban, Quezon EMPLOYMENT RECORD Company PositionDate TELEPERFORMANCE PHILS. INC.CSR08/13/07-02/15/08 TELETECH HOLDINGS INC.TSR09/06/08-01/02/09 TELETECH HOLDINGS INC.TSR II01/05/09-01/31/11 DELL INTERNATIONAL SERVICESTSR I02/07/11-09/16/11 MAERSK INTERNATIONAL SERVICES Process Expert 10/22/12-05/19/17 ACHIEVEMENTS Top Agent for Escalation May 2009 – September 2009 - Telstra Top Agent for Escalation January 2010 – June 2010- Telstra Top Agent for Escalation September 2010 – December 2010- Telstra Top Agent for FCR- DELL Top Agent for AHT- DELL Top 2 Agent ( Stack Rank )- DELL PERSONAL DATA Date of Birth February 09, 1985 Place of BirthAngono, Rizal SexMale Civil StatusSingle Height5’7” Weight70 Kg Language/Dialect can speak and writeFilipino/English ReligionJehovah’s Witness NationalityFilipino SPECIAL SKILLS Computer Literate Knowledgeable in Electronics Knowledgeable in Welding Knowledgeable in Electrical CHARACTER REFERENCES Jayson Karlos Ramos Team Leader - Teletech - Carolyn Joy H. Quimen Implementations Specialist II-