Jayson Manligues

JAYSON ENRIQUEZ MANLIGUES 65 Diamond St. Homepoint Village, Fortune, Marikina City -/SkypeID: Jayson_Manligues Email:-DOB: June 19, 1986 Summary Results-oriented and team player. Technical assistant for over 10 years, both in private companies and home-bound. Proficient in communicating in English and dealing with client needs. Skilled at working efficiently, within schedule, and correct tasks. Initiate improvements in work-related areas. Areas of Expertise • • • • • • Software and hardwareassistance Hardwarerepairs Clerical InventoryManagement Client servicing Reliable and motivated Experience September 2015 – September2016 Home-based Purchasing and Admin Assistant       Managed Time and Schedule via Google Calendar Tracked down new items from vendors. Sent email follow-ups regarding price changes, product deliveries, product information. Spearheaded labeling and illustrating product descriptions. Accomplished inventory reports. Customer service – assisted clients for return items and refunds via straight credit card, bank accounts or PayPal. Tools: Zendesk, Google Sheets, Calendar and Drive, MS Excel and DropBox  May 2011 – September2015 Home-based Online Chat Supervisor (Graveyard Shift  Managed chat site connected to SMART Communications (MOKO). Filtered information exchange for malevolence and fraud users. Organized and administered online game chats to sustain user loyalty.  Tools – Google Sheets, Griffin, Google Drive, MS Office and DropBox JAYSON ENRIQUEZ MANLIGUES 65 Diamond St. Homepoint Village, Fortune, Marikina City -/SkypeID: Jayson_Manligues Email:-DOB: June 19, 1986 Experience September 2010 - May 2011 Sutherland Global Services Inc. L1 Technical Phone/L2 Technical Email Support Specialization: IT/Computer – Software (Graveyard) L1 Technical Phone Support: Provided solutions to any technical related concerns regarding AVG Anti-virus products and services. L2 Technical Email Support: Dealt with escalated issues from L1 Phone/Email support. Decrypted AVG log files to identify the source of the problem for provision of appropriate solution March 2010 - September2010 Sitel PhilippinesCorporation (Graveyard) L1 Technical Support Representative Specialization: IT/Computer - Hardware  Answered Inbound calls from US-based clients, focusing on troubleshooting printers for both hardware and software. August 2007 – January2010 Home-bound Online Chat Support  Filtered information exchange for malevolence and fraud users. JAYSON ENRIQUEZ MANLIGUES 65 Diamond St. Homepoint Village, Fortune, Marikina City -/SkypeID: Jayson_Manligues Email:-DOB: June 19, 1986 September 2006 - July 2007 (Graveyard) Sykes (formerly ICT Marketing Services, Inc.) Client Service Representative Specialization: Customer Service  Held outbound calls and Searching using the Internet for Basic Business Information for USBased and International Corporation or Small Businesses. Was promoted as a Coach / Team Lead after 6 months of working as an agent Client Service Representative – Team Leader Specialization: Customer Service  Supported and monitored everyday statuses of agents. Ensured quality of calls and delivery of client needs. Achievements: • Certified Virgin Mobile Training Passer • 100% Grade for Perfect Quality Assurance (QA), January 2007 • 100% Grade for Top Productivity, January and March 2007 • 96.96% Grade, Highest Overall Performance, March 2007 • Perfect Attendance, January 2007 Education Vocational: Tertiary: Secondary: Primary: INFORMATICS Communication Skill Training Program June2006 (undergrad) ICCT Colleges Bachelor of Science in Information Technology Santolan High School 1999 – 2003 Santolan Elementary School 1993 – 1999 JAYSON ENRIQUEZ MANLIGUES 65 Diamond St. Homepoint Village, Fortune, Marikina City -/SkypeID: Jayson_Manligues Email:- Internet Speed Test DISC Test DOB: June 19, 1986