Jayson H. Datiles

Customer service professional with a demonstrated commitment to providing incredible service. Strong communication skills that allow me to listen to a customer’s problem and suggest acceptable solutions. Quick and thorough decision maker with the ability to resolve customer concerns while keeping everyone satisfied. Dedication to keeping my skills and knowledge up to speed by learning new computer software, working with innovative customer service approaches and being part of a team of knowledgeable colleagues. JAYSON Electronics Engineering Technology DATILES CUSTOMER SERVICES REPRESENTATIVE 2002 - 2005 Technological University of the Phil. Cavite Secondary 1998 - 2002 Cavite Institute Silang , Cavite Philippines - https://www.onlinejobs.ph/jobseekers/info/- - Excellent problem-solving skills Expert knowledge in how operating systems and software works. Interpersonal skills Attention to detail Alorica Philippines Inc. Oct. 2022 Jun. 2023 Customer Service Representative • Discussed account details with customers and recommended products and services to them based on listening to their needs and interests. • Solved problems with billing, service or product quality issues customers called about by making referrals to the appropriate supervisor, investigating billing details or scheduling service appointments. • Achieved high call quality scores each week, based on each customer’s level of satisfaction after they received a resolution. • Answered daily calls from customers in a highvolume call center regarding service problems, product order progress and other concerns. Starkson Packaging Inc. Oct. 2018 – Jun. 2021 Data Entry Associate • Work closely as part of a research team on client projects • Having solid typing skills, as well as proficiency with Microsoft Office applications. • Prioritize and batch material for data entry • Input information quickly and accurately from a variety of sources into a computer database or work file