Jayson Diente
#8 Jaguar St. Fairview, Quezon City
PROFILE
I am a highly organized and efficient Virtual Assistant with experience managing administrative tasks remotely. I
excel at providing customer support, handling phone calls, emails, and social media, as well as managing
schedules and issuing invoices. My experience in e-commerce and customer service, paired with strong
problem-solving and time management skills, allows me to handle projects and meet deadlines under minimal
supervision. I take pride in delivering high-quality work and ensuring customer satisfaction.
SKILLS
Customer Service: Excellent communication, problem-solving, and decision-making skills.
E-commerce Support: Proficient in Shopify, Intercom, Gorgias, Zendesk, Helpscout, Loop return,
Recharge, Richpanel, Stay AI, Rise AI, Shopify inbox, Flexport, Shipbob, and Shiphero.
Administration: Scheduling, data entry, email management, and invoicing.
Social Media Management: Experience with Facebook, Instagram, and LinkedIn.
Technical Tools: Citrix, HIPAA One, Five9, Google Workspace.
Project Management: Asana.
Languages: Fluent in English.
PROFESSIONAL EXPERIENCE
Teleperformance
Customer Service Representative
AUGUST 17, 2019 - AUGUST 20, 2021
Enhanced customer satisfaction by efficiently resolving over 1,000 inquiries across voice, chat, email, and social media
channels monthly, maintaining a 95% positive feedback rate in a high-volume environment.
Streamlined internal processes for event setup and campaign execution, reducing setup time by 30% and increasing
operational efficiency during peak periods.
Demonstrated unwavering reliability by achieving perfect attendance for six consecutive months, supporting
consistent service delivery in a demanding omnichannel setting while actively collaborating with teams to optimize
customer experience and upsell opportunities.
Aventus LLC
E-commerce Customer Service Specialist
September 2022 – June 2025
Delivered outstanding customer support across multiple channels including voice, live chat, email, SMS,
and social media, assisting customers throughout their entire buying journey.
Resolved product or service issues, ensuring a seamless experience and high customer satisfaction.
Supported small to medium-sized businesses by transforming customer service into a revenuegenerating engine, leveraging expertise in e-commerce platforms and communication tools.
Led training sessions for new hires, ensuring they understood and adhered to proper processes to
maintain service excellence.
EDUCATION
REFERENCES
Bachelor of Science in Hospitality Management
Mark Kevin Ruelos, Western Union Inc.
Bestlink College of the Philippines, Quezon City
June 2016 – March 2020
Jamiel Prado, Teleperformance
Gained comprehensive knowledge in
hospitality management, focusing on customer
service, event planning, and operational
efficiency.
Developed key skills in leadership,
communication, and business management,
preparing me for success in various industries.
Jhennever Tate, Freelance Industry
