Jayson Diente

Hi, I’m Jayson 👋

I’m a passionate and results-driven Customer Support Specialist and Virtual Assistant with over 5 years of experience helping businesses create meaningful connections with their customers—while keeping backend operations smooth and efficient.

With a solid background in BPO and e-commerce support, I’ve worked with both startups and international teams, delivering high-quality service across multiple channels including live chat, phone, email, SMS, and social media. My approach is rooted in empathy, clear communication, and fast problem-solving—making sure every customer feels heard, helped, and happy.

I’m also highly skilled in virtual admin tasks like:

Calendar and schedule management

Invoicing and email coordination

Data entry and reporting

I’ve supported brands using a wide range of tools such as Zendesk, Intercom, Gorgias, Helpscout, Shopify, Excel, Google Sheets, Google Workspace, Citrix, Asana, ShipBob, Flexport, and Shiphero, among others.

In my most recent role at Aventus LLC, I not only resolved support tickets but also helped train new hires and contributed to streamlining customer service workflows—turning support into a revenue-generating engine.

✅ Highlights:

C2 English proficiency with 5 years of real-world communication experience

Trained in fast-paced environments with high-volume inquiries

Proven ability to manage admin projects with little supervision

Always eager to learn and adapt to new systems and technologies required for the role, and quick to pick up any tools necessary to perform effectively.

Strong attention to detail, team-oriented, and proactive by nature

Whether it’s helping a customer through a complex issue or organizing a company’s backend operations, I take pride in getting things done right—and always with a human touch.

I’m currently open to remote opportunities where I can support, grow, and make an impact.

Let’s connect—I’d love to hear more about what you’re building!