Jayson Andres

JAYSON P. ANDRES -Buntis, Bacong Negros Oriental | P: - | Email: Facebook: Jayson Andres EDUCATION NEGROS ORIENTAL STATE UNIVERSITY Bachelor of Science in Civil Engineering August 2020 - January 2024 MANJUYOD SCIENCE HIGH SCHOOL June 2018 - April 2020 MANJUYOD NATIONAL HIGH SCHOOL June 2014 - April 2018 BOLISONG ELEMENTARY SCHOOL June 2008 - April 2014 STEM [Science, Technology, Engineering, and Mathematics] Junior High School Elementary (Primary) WORK EXPERIENCE Sky High Online Inc. CSR - Retention Specialist (January 2026 - March 2026) Managed customer inquiries and concerns for a Shopify-based skincare brand via Commslayer, delivering timely support for orders, products, and subscription services. Promoted ongoing deals and discounts to drive customer engagement, increase conversions, and boost sales. Specialized in customer retention by effectively handling cancellation requests, offering tailored alternatives, and preserving active subscriptions. Administered membership and subscription updates using Loop, ensuring accurate and seamless account management. Assisted customers with real-time order tracking through Parcel Panel, improving transparency and satisfaction. Maintained detailed reports and accurate order data in Google Sheets to support operational efficiency and enhance customer experience. Seth Media Customer Service Representative (May 2025 - August 2025) Handled customer inquiries and concerns via Gorgias across multiple channels, ensuring prompt, professional, and consistent support. Provided accurate order tracking updates and coordinated with courier partners to resolve delivery issues efficiently. Processed refunds in accordance with company policies while maintaining a positive customer experience. Managed reshipments, replacements, and returns in a timely and organized manner. Delivered clear, customer-focused communication to build trust, enhance satisfaction, and strengthen longterm customer loyalty. Seth Media Order Fulfillment (August 2025 - January 2026) Streamlined Shopify order fulfillment by organizing product and order data in Google Sheets, improving tracking accuracy and operational efficiency. Identified and resolved unshipped orders through structured reporting and proactive follow-ups. Manually input customer shipping details in Shopify and ensured accurate order fulfillment by updating tracking information. Coordinated closely with warehouse partners to ensure timely and accurate order processing. Communicated effectively with customers and internal teams to resolve order issues and maintain a smooth fulfillment workflow. Wonders Co. Data Content Specialist (February 2024 - Dec 2025) Managed and updated client data across databases and spreadsheets, ensuring high data integrity, accuracy, and accessibility. Automated restaurant data workflows by integrating Google Sheets into the company’s UI, leveraging advanced formulas and dynamic processes to improve efficiency. Delivered customized solutions for complex content requests, enhancing operational performance and client satisfaction. Handled customer, agent, and client communications via Salesforce and Intercom, streamlining issue resolution and improving overall service efficiency. ADDITIONAL INFORMATION Technical Skills: Shopify Specialist, Customer Service, Computer Literate , Numerical Skills , Proficient in Excel and other Microsoft applications , Academic Excellence, Efficient Time Management & Adaptability, Active Listener , & Attentive to Details Certificates: Certificate of Achievement for Productivity & Outstanding Team Collaboration | Data Content - Wonders REFERENCES: Miguel Salva | Virtual Assistant | - Keziahbel Hindang | Virtual Assistant | -