Jayson Andres

Results-driven Customer Support and Operations Professional with experience in customer service, e-commerce operations, and data management across fast-paced digital environments. Proven ability to manage high volumes of customer inquiries, resolve complex order and delivery issues, and maintain strong customer relationships through clear and empathetic communication.

Experienced as a Customer Service Representative and Administrative Specialist at Seth Media, handling multi-channel customer support through Gorgias, providing order tracking assistance, coordinating with couriers to resolve delivery issues, and managing refunds, reshipments, replacements, and returns in accordance with company policies. Skilled in overseeing Shopify order fulfillment processes, organizing product and order data using Google Sheets, and collaborating with warehouse partners to ensure accurate and timely order processing. Demonstrated expertise in managing payment disputes and chargebacks across multiple payment platforms including Stripe, PayPal, Klarna, Airwallex, and Checkout.com, ensuring efficient resolution while maintaining compliance with payment provider guidelines.

Previously worked as a Data Content Specialist at Wonders Co., where responsibilities included maintaining and updating large volumes of client data across databases and spreadsheets with a strong focus on accuracy and consistency. Played a key role in improving internal workflows by integrating Google Sheets with the company’s new UI, utilizing advanced formulas and automated processes to support restaurant data management and operational reporting. Also supported customer, agent, and client communications through CRM and support platforms such as Salesforce and Intercom, helping streamline issue resolution and enhance overall service efficiency.

Proficient in tools and platforms including Gorgias, Shopify, Google Sheets, Salesforce, Intercom, Stripe, PayPal, Klarna, Airwallex, and Checkout.com, with strong capabilities in order management, payment dispute resolution, workflow optimization, and cross-team coordination. Recognized for attention to detail, problem-solving abilities, and delivering customer-focused solutions that improve operational efficiency and customer satisfaction.