Jayrel Omoso

JAYREL OMOSO GENERAL VIRTUAL ASSISTANT PROFESSIONAL SUMMARY I am a Tourism Management graduate currently working as a Virtual Assistant, where I assist clients with travel coordination, scheduling, and day-to-day administrative tasks. With hands-on experience as a Reservation Agent and a former Customer Service Representative for a global brand, I’ve developed strong skills in handling bookings, responding to customer inquiries, managing emails, and providing timely, reliable support. I hold TESDA certifications in Contact Center Services (NC II) and Events Management (NC III), which have helped me stay organized, client-focused, and confident in fast-paced, remote work environments. I take pride in being professional, dependable, and always ready to deliver excellent service. ACADEMIC BACKGROUND ASIAN COLLEGE 2020 - 2024 SECONDARY BS TOURISM MANAGEMENT ASIAN COLLEGE SECONDARY HIGH SCHOOL 2014 - 2018 AMLAN NATIONAL HIGH SCHOOL 2018 - 2020 AMLAN CENTRAL ELEMENTARY SCHOOL 2009 - 2014 PRIMARY CAREER HISTORY GENERAL VIRTUAL ASSISTANT AT EXPEDITION PARTNERS January 2025 - Present Set up organized folders for each new client with all booking details. Use Travefy to make detailed travel itineraries for clients. Find and book hotels according to client needs and budget. Arrange and confirm tours and experiences for clients. Search for and book flights that match clients’ travel dates and preferences. Prepare client receipts and send them after payments are received. Process and record payments to hotels, tour operators, and other suppliers. Create and update statements showing client payments and balances. Once the booking is confirmed, create a checklist to track all required documents, payments, and confirmations. Record payments made to suppliers and keep client financial records updated. Save and upload invoices received from suppliers to the client’s file. Remind clients of upcoming or final payments before the due date. Review all travel details and documents 10 weeks before the client’s cruise to ensure everything is complete and accurate. RESERVATION AT COLLIN TRAVEL & TOURS C O R E S K I LAGENT LS Handled administrative tasks to support daily travel operations Processed hotel and flight bookings accurately and efficiently Prepared travel documents and maintained organized client files Monitored schedules and ensured timely coordination of bookings Managed email communications and responded to client inquiries Updated reservation records and tracked booking confirmations Coordinated meeting arrangements and followed up on travel plans Ensured all booking details were accurate and properly documented Strengthened skills in administrative support, data management, and organizational efficiency in a client-focused setting Apr 2024 - Jan 2025 RESERVATION AGENT (INTERN) AT COLLIN TRAVEL & TOURS Jan 2024 - Apr 2024 Assisted in booking flights and hotel accommodations for clients Prepared customized travel quotations based on client needs Checked and monitored daily tour schedules for accuracy and coordination Assigned drivers for scheduled tours and ensured timely deployment Helped organize and confirm all logistical arrangements for tours Gained hands-on experience in travel operations and client service Developed strong attention to detail, time management, and organizational skills in a fast-paced environment FRONT DESK (INTERN) AT 2GO SUPERSAIL SERVICES INC. May 2023 - June 2023 June 2022 - July 2022 Assisted with customer check-ins, ticket confirmations, and travel inquiries Supported the front office by organizing passenger manifests and schedules P RCoordinated O F E S S I travel O N schedules A L S U and MM A R Ytimely communication with clients ensured Handled walk-in customer concerns and provided accurate, helpful information Maintained a professional and organized front desk and reception area Developed strong communication skills and front-desk etiquette Gained experience in customer-facing roles within a fast-paced travel setting CUSTOMER SERVICE REPRESENTATIVE / SUPERVISOR AT AMAZON Aug 2020 - Dec 2022 Tracked orders and provided real-time updates to customers Processed refunds and replacements for eligible orders order and progress A CChecked ADEM I Cstatus BAC Kshipping GROU ND Guided customers step-by-step in placing new orders Assisted customers through both phone calls and live chat Handled supervisor-level calls for escalated concerns Communicated with third-party sellers to resolve customer issues and inquiries Helped customers compare product options and check the best available rates BACK OFFICE (INTERN) AT 360 DEGREES TRAVEL AND TOURS Assisted with basic administrative tasks in the office Helped in booking local tours and hotel accommodations Provided support in organizing travel insurance documents Maintained orderly filing of client records and booking information Supported the team with day-to-day office operations CAREER HISTORY CERTIFICATES NC II – CONTACT CENTER SERVICES NC III – EVENTS MANAGEMENT SERVICES SKILLS STRONG CUSTOMER SERVICE AND COMMUNICATION SKILLS TRAVEL BOOKING AND ITINERARY MANAGEMENT EMAIL AND CHAT SUPPORT HANDLING C OADMINISTRATIVE R E S K I L L S AND BACK-OFFICE SUPPORT SCHEDULE AND CALENDAR MANAGEMENT ATTENTION TO DETAIL AND TIME MANAGEMENT MULTITASKING IN FAST-PACED ENVIRONMENTS BASIC KNOWLEDGE OF TRAVEL DOCUMENTATION MICROSOFT OFFICE AND GOOGLE WORKSPACE PROFICIENCY ADAPTABILITY IN REMOTE AND OFFICE-BASED SETUPS Jan 2020 - Mar 2020