Jaymelee Hipolito

Jaymelee Cortez Hipolito CUSTOMER CARE PROFESSIONAL WORK EXPERIENCE CONTACT- AM AZ O N P RO D UCT R ES E A RC H ER October 2023 – May 2024 • • Conduct thorough market research and analysis to identify profitable product opportunities on Amazon Collaborate with suppliers to negotiate pricing, terms, and sourcing agreements for selected products CU STO ME R S E RV IC E R EP R E SE N T AT IV E October 2020 – July 2023 • • Acts as brand advocate by providing recommendation and helping customers place their order Supports the customers by providing assistance with their order status, tracking their package, managing their subscription and billing statement TEC H N IC AL SE R VI CE REP R ES E NT A TI V E / C H AT SUP P OR T May 2019 – September 2020 • Handles customer concerns about their bills, payments, and rates while working independently through chat • Helps the customers to connect to the internet via modem or WIFI hotspot - Philippines ABOUT ME Experienced Business Process Outsourcing professional with more than 6 years wealth of work experience in the field of Billing and Sales campaigns, Customer Support, and Technical Support and has a passion for people and a passion for high quality performance EDUCATION UNIVERSITY OF BAGUIO BS in Business Administration Major in Marketing Management S AL E S S UP P O RT October 2015 – June 2018 • Provides direction in finding solution to address technical concerns of customers via phone, specific to installation and configuration of software while offering value proposition products SKILLS Customer Service Market Research and Analysis Sales Support Technical Support Communication Problem-Solving Adaptability Attention to Detail