Jaycelle R Libunao

JAYCELLE LIBUNAO VIRTUAL ASSISTANT|CUSTOMER SERVICE REPRESENTATIVE PROFILE Highly motivated and dedicated virtual assistant with professionally proven record of delivering exceptional support and fostering positive customer relationships. Seeking a challenging role in a dynamic organization where I can leverage my strong communication skills, problem-solving abilities, and empathetic approach to enhance customer satisfaction and contribute to the company's success. CONTACT PHONE:- LINKEDIN: https://www.linkedin.com/in/jaycellelibunao-/ EMAIL:- HOBBIES Singing Adult Coloring Books Playing Music Cooking EDUCATION BULACAN POLYTECHNIC COLLEGE JUNE 2014 – 2015 Call Center Management SAPANG PALAY NATIONAL TRADE SCHOOL JUNE- WORK EXPERIENCE OPTUM GLOBAL SOLUTION| UNITED HEALTHCARE [ PROVIDER SERVICE ADVOCATE ] May 2019– March 2023 Inbound calls from the provider regarding Claims Benefits, Prior Authorization and Appeals CONCENTRIX PHILIPPINES [CUSTOMER SERVICE REPRESENTATIVE] August 2015- September 2018 (Inbound calls from the customer tracking retail package , doing outbound calls to contact courier & Basic troubleshooting for Amazon Devices. OMNIGLOBE INTERNATIONAL [CUSTOMER SERVICE REPRESENTATIVE] November 2014– March 2015 Doing inbound calls for the customer upgrade their mobile plan & Activation devices COLD CALLER & APPOINTMENT SETTER Real Estate Solar Debt Management Life Insurance Car Dealership Web Design Janitorial Services Lending and Construction Business. SKILLS Customer Service Cold Calling Setting Appointments Technical Support Lead Generation ISA Email Marketing Data Entry Chat Support Data Mining GVA EVA