- Reply rate:
- 27.78%
- Availability:
- Hourly ($/hour)
- Age:
- 30 years old
- Location:
- North Caloocan, Metro Manila, Philippines
- Experience:
- 4 years
JAYCELLE LIBUNAO
VIRTUAL ASSISTANT|CUSTOMER SERVICE
REPRESENTATIVE
PROFILE
Highly motivated and dedicated virtual assistant
with professionally proven
record of delivering exceptional support
and fostering positive customer
relationships. Seeking a challenging role
in a dynamic organization where I can
leverage my strong communication skills,
problem-solving abilities, and empathetic
approach to enhance customer
satisfaction and contribute to the
company's success.
CONTACT
PHONE:-
LINKEDIN:
https://www.linkedin.com/in/jaycellelibunao-/
EMAIL:-
HOBBIES
Singing
Adult Coloring Books
Playing Music
Cooking
EDUCATION
BULACAN POLYTECHNIC COLLEGE
JUNE 2014 – 2015
Call Center Management
SAPANG PALAY NATIONAL TRADE SCHOOL
JUNE-
WORK EXPERIENCE
OPTUM GLOBAL SOLUTION| UNITED HEALTHCARE
[ PROVIDER SERVICE ADVOCATE ]
May 2019– March 2023
Inbound calls from the provider regarding Claims Benefits, Prior
Authorization and Appeals
CONCENTRIX PHILIPPINES [CUSTOMER SERVICE REPRESENTATIVE] August
2015- September 2018
(Inbound calls from the customer tracking retail package , doing
outbound calls to contact courier & Basic troubleshooting for Amazon
Devices.
OMNIGLOBE INTERNATIONAL [CUSTOMER SERVICE REPRESENTATIVE]
November 2014– March 2015
Doing inbound calls for the customer upgrade their mobile plan &
Activation devices
COLD CALLER & APPOINTMENT SETTER
Real Estate Solar Debt Management Life Insurance Car Dealership Web
Design Janitorial Services Lending and Construction Business.
SKILLS
Customer Service
Cold Calling
Setting Appointments
Technical Support
Lead Generation ISA
Email Marketing Data
Entry
Chat Support
Data Mining
GVA
EVA
