Jaycelle R Libunao

I have over 10 years of customer service experience across industries including telecommunications, retail, and healthcare insurance, building strong skills in client communication, problem-solving, and relationship management.

Over the years, I transitioned into a Virtual Assistant and Business Development role, specializing in cold calling, appointment setting, lead generation, and CRM management. I’ve supported a wide range of campaigns, including real estate, solar, insurance, lending, and automotive, adapting quickly to different markets and sales processes.

I began my career in the automotive industry as a cold caller, setting appointments for multiple dealerships. Through consistent performance and leadership, I advanced into a Business Development Center (BDC) Manager role. In this position, I trained and managed teams, improved lead conversion rates, optimized call strategies, and helped increase overall sales and customer satisfaction.

Today, I bring a results-driven, professional approach to every project—combining strong communication skills with sales support and administrative expertise. I’m reliable, detail-oriented, and focused on helping businesses grow through effective outreach, appointment setting, and customer engagement.