Customer Support Professional with 15+ years of experience. Tech-savvy and bilingual, with a proven record of delivering 100% customer satisfaction through empathy, clear communication, and problem-solving. Skilled at handling inquiries, building strong client relationships, and adapting quickly to new tools and systems. Recognized for teamwork, multitasking, and a commitment to professionalism and safety. Eager to leverage my extensive healthcare and customer-facing experience to provide exceptional support in a remote environment.