Jay Omoighe

Jay Omoighe 2109 Saranac St, Adelphi, MD- |-US Citizen Professional Summary Results-driven IT professional with 7+ years of experience in IT service desk support, troubleshooting, and system administration. Expertise in diagnosing and resolving hardware/software issues, managing cloud-based services (Active Directory, G-Suite, Azure), and providing top-tier technical support. Adept at working with enterprise ticketing systems (ConnectWise, Remedy, ServiceNow) and supporting high-profile clients in diverse industries. Strong problem-solving skills, work ethic, and ability to manage multiple tasks effectively. Technical Skills • Hardware & Software: Break-fix repairs (laptops, desktops, servers, printers), imaging, reimaging, and component replacements. • Operating Systems: Windows (7, 10, 11), macOS, Linux. • Networking: LAN/WAN troubleshooting, VPN setup, remote access. • Cloud & System Administration: Microsoft 365 Admin, Active Directory, G-Suite, Azure, Okta. • Remote Support: LogMeIn, TeamViewer, Windows RDP, Kaseya, Desktop Central. • IT Ticketing Systems: ServiceNow, ConnectWise, FreshService, Remedy. • Audio/Visual Support: Zoom, Google Meet, MS Teams, Crestron, Digital Signage. • Security & Compliance: Password resets, account management, access control. Certifications • CompTIA A+ • Dell Hardware Certification (Active) Professional Experience IT Support Technician | City of Alexandria August 2024 - November 2024 • Managed Microsoft 365 administration (user security, onboarding/offboarding, Azure). • Deployed and configured PCs using MDT and Rufus. • Provided remote desktop support via LogMeIn, Kaseya, and SCCM. • Managed Active Directory and Google Workspace accounts. • Troubleshot and repaired laptops, desktops, and network printers. IT Contractor (Tech Level 3) | DesignData, Washington, DC June 2019 – August 2024 • Administered Microsoft 365, Active Directory, and G-Suite for enterprise clients. • Provided hardware/software troubleshooting for PC and Mac users. • Managed IT ticketing via FreshService, ServiceNow, and ConnectWise. • Assisted in network configuration and LAN/WLAN troubleshooting. IT Contractor | StagwellTech Services, Washington, DC Dec 2018 - June 2019 • Configured and deployed PCs, printers, and software installations. • Provided remote and onsite IT support for enterprise clients. • Resolved user account and network connectivity issues. Break-Fix Technician | World Wide Tech Services, Washington, DC April 2016 - Dec 2018 • Performed break-fix repairs on Dell computers, printers, and peripherals. • Installed and configured workstations for business and residential clients. • Diagnosed network and hardware issues, ensuring minimal downtime. Computer/Network Repair Specialist | Neighborhood PC Repairs Jan 2010 - Present • Provided IT support, hardware repairs, and software installations for small businesses and individuals. • Implemented security measures and optimized system performance. Education & Training • Art Institute of Washington, Rosslyn, VA – Associate Degree (2004) • High Point High School – Graduated (1997) Additional Information • Reliable transportation: Willing to travel for work. • Flexible availability: Open to overtime and extended hours. • Work Environment: Equipped with a high-speed internet connection and personal computer for remote support.