Jay Martin San Miguel

Jay Martin B. San Miguel Bacoor, Cavite 4102 I - I-Team/Project Management, Virtual Assistant and Customer Support​ Linkedin Profile SUMMARY: ●​ Project Management: Managing workflows, task delegation, and ensuring project completion. ●​ Customer Support & Communication: Handling inbound/outbound support via multiple channels. ●​ Process Optimization & SOP Creation: Developing standard operating procedures for efficiency. ●​ Data Preparation & Analysis: Managing and analyzing data for business insights. ●​ Quality Assurance & Team Leadership: Leading teams and ensuring quality control. ●​ Social Media Management & Marketing: Posting and scheduling content across platforms. ●​ Lead Generation & Email Marketing: Sourcing potential clients and running campaigns. ●​ Workforce & Team Management: Hiring, training, and leading teams for operational success. ●​ Schedule & Calendar Management: Coordinating schedules and maintaining organized workflows. Work Experience Highlights: ●​ Operations & Team Leadership: Managed up to 100 teammates, optimized ●​ ●​ ●​ ●​ processes, and improved workforce management at TaskUs. Customer Support & Client Relations: Provided multi-channel support in tech, gaming, and web hosting industries. Project Management & Web Development: Oversaw web projects, ensured quality control, and handled client follow-ups. Data & Analytics: Compiled, analyzed, and reported data for business insights and process improvements. Social Media & SEO: Managed content posting, performed SEO audits, and optimized web pages for better reach. ●​ Virtual Assistance & Admin Support: Managed CEO schedules, invoicing, and lead generation efforts. TOOLS / APPLICATIONS USED: ●​ Project & Task Management: Trello, ClickUp, Basecamp, Asana, Dropbox, Google Workspace, Notion ●​ Customer Support & Communication: Zendesk, Crisp, Dialpad, Discord, RingCentral, Slack, BentoNow, Brooce, Pterodactyl, CMD, MiniO Console, Outlook, Zoho, GrassHopper, TextPlus ●​ Data Management & Analysis Tools: Microsoft Excel, Google Sheet, Metabase, Stripe, ChartMogul, Airtable, PowerBI ●​ Marketing & Social Media Tools: Meta Business Suite, Hootsuite, Mailchimp, IGLeads.io, ZipRecruiter, Zillow ●​ Web Development & SEO Tools: WordPress (Elementor), Canva, Google Analytics & Search Console WORK HISTORY: Business Manager Shine Cleaning Solution (WFH) February 18 - April 10 (Part-Time) ●​ Standard operating procedure creation ●​ Customer support ●​ Email marketing & lead generation ●​ Job scheduling ●​ Hiring of cleaners ●​ Dashboard creation, maintaining & reports Distribution Executive FansHub LTD (WFH) February 25 - April 6 (Part-Time) ●​ Schedule Instagram, TikTok & Youtube videos in Hootsuite ●​ Create hashtags and descriptions for these videos ●​ Downloading of videos from the creators we cover ●​ Searching related videos as ideas for creators we manage Web Designer & Developer First Choice SEO (WFH) June 2024 - January 2025 (Part-Time) ●​ Conducted SEO optimization and quality checks for websites, ensuring top-notch performance. ●​ Created and maintained websites, providing clients with a seamless online presence. ●​ Managed phone calls and assisted clients with minimal website edits to enhance user experience. Customer Support Representative - Engineering Hostari Philippines Inc. / Valheim Server Hosting / Newsletter IQ (WFH) Sept 2022 - Nov 2024 (Full Time) ●​ Provided customer support through Discord, Crisp, Bentonow, and Dialpad, ensuring timely resolution of issues. ●​ Developed and implemented SOPs and process flows to streamline customer support operations. ●​ Generated leads for sister company Newsletter IQ, contributing to an increased subscriber base. Project Manager & Website Designer DFW Website Designers (WFH) Sept 2023 - May 2024 (Full Time) ●​ ●​ ●​ ●​ Managed client follow-ups and conducted web design discussions for DFW Website Designers. Conducted quality checks on web designs to ensure high standards and customer satisfaction. Provided customer support through inbound and outbound calls using the CEO's phone number. Maintained the CEO's calendar, email, and schedule to ensure smooth operations. Customer Support Representative - Cryptocurrency Game Mirai Labs Co. - Pegaxy (WFH) Jan 2022 - Aug 2023 (Full Time) ●​ Assisted players with game-related concerns using Discord & Tawk, providing guidance on game mechanics and cryptocurrency. ●​ Collaborated with the team to ensure a seamless player experience and resolve issues promptly. ●​ Implemented strategies to enhance player engagement and retention, resulting in increased user satisfaction and loyalty. Operations, Quality Assurance & Real Time Analyst Team Leader TaskUs Inc (LizardBear Tasking Inc) (On-Site) Oct 2019 - Feb 2022 (Full Time) ●​ ●​ ●​ ●​ ●​ Built new process flows, and SOPs during my onboarding period Assisted in billing & revenue attainment Assigned & managed 4 Lines of business in the span of 4 months Data preparation, analysis & management for business reviews Lead 3 departments (Operations, Real-Time Analysts & Quality) General Virtual Assistant DFW Website Designers (WFH) Dec 2018 - Feb 2020 (Full Time) ●​ Generated leads through Google & Chamber of Commerce websites, focusing on a specific niche. ●​ Implemented email marketing strategies to engage potential leads and drive conversions. ●​ Managed CEO's schedule, lead sheet, and invoicing for efficient appointment setting. ●​ Tracked monthly income and maintained financial records for tax purposes. Operations Team Leader TaskUs Inc (LizardBear Tasking Inc) (On-Site) Oct 2016 - Oct 2019 (Full Time) ●​ Led and managed up to 100 teammates across multiple shifts, creating better process flows and improving workforce management for efficient team allocation. ●​ Finalized contract re-signing with CEO and Operations Management, showcasing financial management skills. ●​ Built new processes, onboarded new lines of businesses, and assisted in billing and revenue attainment for TaskUs in Cavite, Philippines. Teammate TaskUs Inc (LizardBear Tasking Inc) (On-Site) Jul 2014 - Oct 2016 (Full Time) ●​ Transcribed restaurant menus with a focus on quality control and accuracy. ●​ Acted as a Subject Matter Expert and Point of Contact for Night Team on Special Projects. ●​ Managed Outbound calling for restaurant prices and price menu checking of online restaurants.