Education
Information and Communication
Technology
Wright Technological College of
Antique-
Jay
Lawrence
Silva
Contact
-
Bachelor of Science in
Accountancy
Institute of Creative Computer
Technology-
Experience
Freelance Virtual Assistant
Self-employed
-Philippines
Skills
Cold Calling & Lead
Generation
Appointment Setting &
Calendar Management
Client Relationship
Building
Sales Communication &
Persuasion
Time Management &
Organizational Skills
Customer Service
Excellence
February 2023 - March 2025
Successfully conducted cold calling campaigns to generate
leads, schedule appointments, and set up sales meetings for
clients. Demonstrated excellent communication skills by quickly
building rapport with prospects and converting leads into
scheduled appointments.
Managed the U.S. TikTok Shop for a dropshipping business,
handling customer service and ensuring customer satisfaction.
Took care of refunds, replacements, and package tracking.
Purchased tickets for events and contacted customer service to
troubleshoot account-related issues.
Customer Service Associate
SagilityPH
May 2024 - October 2024
Handling inbound and outbound calls related to dental plan
inquiries, benefits, claims billing and coverage.
Customer Service Associate | Quality Analyst
ResultsCX
August 2022 - May 2024
Handled inbound calls from customers regarding concerns with
products and deliveries. Processed refunds, replacements,
placed orders, and tracked packages.
Conducted regular audits of customer interactions to ensure
adherence to quality standards. Participated in quality
calibration sessions with team leaders and trainers to maintain
consistency in assessments.
Collaborated with team leaders to develop and implement
individual and team coaching sessions for performance
improvement.
