Jay Lawrence Silva

I have over 2 years of experience in customer service, working with Retail/E-Commerce, Healthcare accounts, Lead Generation and Appointment Setter. My expertise includes Order Processing, handling Returns, Refunds, Replacements, Technical Support, and Sales.

I am also knowledgeable in ADA-based dental guidelines and dental claim processing. Furthermore, I have experience as a Quality Analyst, and I’ve had the opportunity to manage my own team. All of my professional experience has been with U.S.-based clients and customers.

I pride myself on being a team player who follows instructions well and adapts quickly to new products and services. I’m confident in my ability to learn efficiently and excel in any role I take on.

I’ve also trained new hires for a U.S.-based Retail account in customer service, helping them develop the necessary skills for success.

My key strengths include empathy, strong communication skills, adaptability, a willingness to improve, positivity, self-control, and a focus on customer satisfaction.