JAY OÑEZ
Customer Service|VA
My name is Jay, and I am a Virtual Assistant from
Davao City, Philippines. I help clients scale their
businesses and minimize their tasks through my
Virtual Assistant Skills, and I help to serve people
and provide high-quality service to our customers is
my passion.
EXPERIENCE
Nov 2022 - March 2023
NOBULL - Compass (seasonal
CONTACT
account)
SHOPIFY CUSTOMER SERVICE VA
--https://bit.ly/socialmediaadsonezj
Davao City, Philippines
EDUCATION
2008 - 2012
University of Mindanao
BS - BARCH
2012 - 2015
Samson College of Science and
Technology
COMPUTER SCIENCE AND
TECHNOLOGY
Zendesk management for customers' complaints about
quality products and warranties.
Responding to customers' SMS, Emails, and Chats from
Shopify to know their complaints and provide
resolutions and Social Media Management.
Monitoring the product re-stocking from the
warehouse and making a google docs record of lost
and returned senders' packages.
Tracking the delivery packages and returned items.
Helping the customers to troubleshoot and apply their
promo codes to their orders.
March 2019 - July 2022
Ultramap - Next BPO Solutions
EXECUTIVE MONITORING ANALYST
Intervene via Emails, Chats, and Calls to those vessels that risk
subsea cable areas.
Responding to Emails, and providing up-to-date maps and
charts to the captains, operators, and vessel's masters.
Creating/Editing graphic zones of vessels and subsea cables.
Lead generation, Graphic Design for Social Media Content
2018 - 2019
SKILL
LYFT EMAIL AND CHAT SUPPORT
E-Commerce/Shopify/Zendesk
NON-VOICE CUSTOMER SERVICE
Email Management/Chat/SMS Support Monitoring emails and chats from drivers and passengers on the
Lyft app.
Product Research
Responding to emails from passengers concerned about the
driver's alleged behaviors and cars defect.
Social Media Manager
Responding to emails and chatting to driver's concerns about
Graphic Design
their passengers' behavioral issues
Customer Service Support
TOOLS
Shopify
Zendesk
Outlook
Hubspot
Canva
Skype
Trello
Slack
Loom
Grammarly
Mailchimp
Data Scraper
Google Meet
Google Doc
Microsoft Excel
Calendly
Ring Central
WhatsApp
