Jay

JANAY TAYLOR Raleigh, NC 27613 ◆ - ◆- PROFESSIONAL SUMMARY Personable and motivated, I have a natural talent for connecting with people and fostering strong relationships. I possess a solid understanding of recruitment processes and methods, allowing me to effectively identify and attract top sales talent. My dedication lies in contributing to the organization's success through effective team-building and strategic talent acquisition. SKILLS • Recruitment • Talent Acquisition • Employee Engagement • Professional Networking • Process Improvement • Performance Management • Training Facilitation • Data Management WORK HISTORY Network Sales Recruiter, 06/2020 - 12/2024 eHealth – Raleigh, NC • Spearheaded recruitment efforts for health insurance sales agents, sourcing and screening candidates to meet hiring needs • Built and maintained strong relationships with potential candidates, conducting interviews, and managing the end-to-end recruitment process • Collaborated with hiring managers to understand team needs, creating detailed job descriptions and ensuring alignment with company goals • Developed and implemented strategies to attract top-tier talent, utilizing job boards, social media, and networking platforms to reach a wide candidate pool • Managed the onboarding process for new hires, ensuring they were well-prepared to meet performance expectations and company standards • Provided ongoing support to sales teams, offering guidance on career development, performance metrics, and compliance with company policies • Conducted virtual training sessions for new recruits, focusing on company policies, product knowledge, and sales techniques to improve performance • Tracked and reported on recruitment KPIs, adjusting strategies to ensure hiring goals were met in a timely and cost-effective manner • Ensured compliance with all regulatory requirements related to hiring and recruitment, maintaining high standards of documentation and confidentiality • Actively participated in team-building initiatives, fostering a positive, high-performance work environment and promoting employee retention • Managed 1500 candidates throughout hiring process by conducting interviews and background checks and coordinating training. Financial Planner, 05/2020 - 01/2024 MyComputerCareer – Raleigh, North Carolina • • • • • • Guide 50+ students in financial aid, ensuring compliance and informed choices Streamline VA benefits for veterans, reducing errors and processing time for 25+ daily Advise clients on investments, aiding in financial goal achievement Collaborate with planners to meet organizational objectives efficiently Independently manage tasks, maintaining high productivity working from home Guided numerous students through financial aid decisions daily, ensuring informed choices and compliance while providing personalized support • Educated clients on various investment products and tax-saving strategies, empowering informed decisionmaking Manager, Customer Service Teams, 02/2015 - 05/2020 MyComputerCareer – Raleigh, NC • Managed three high-performing customer service teams, providing guidance, performance feedback, and ensuring alignment with key business goals • Conducted employee reviews, set performance goals, and implemented effective strategies to improve team productivity and meet metrics • Designed and led virtual training programs, enhancing customer service skills and adapting teams to a fully remote work environment • Facilitated process improvements, resulting in a more efficient and cohesive team dynamic, leading to increased customer satisfaction and lower operational costs • Managed and motivated employees to be productive and engaged in work • Accomplished multiple tasks within established timeframes Human Resource Manager, 10/2013 - 02/2015 HRIS – Raleigh, NC • Led the recruitment and onboarding process, improving efficiency and enhancing team cohesion across multiple departments • Managed employee relations, including grievance mediation and conflict resolution, improving team collaboration and minimizing legal risks • Facilitated virtual orientations and ensured compliance with company policies and HR data management protocols • Oversaw HRIS records for a diverse employee group, ensuring accurate and seamless HR operations and reporting • Monitored and handled employee claims involving performance-based and harassment incidents • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times • Devised hiring and recruitment policies for 180-employee company. EDUCATION Business Administration: 08/2013 - 11/2018 Wake Technical Community College - North Carolina • • • • • Honoree of History Honoree of Principles of Finance Honoree of English Honoree of Science Honoree of Principles of Business