JAY-CEL LOPEZ JACINTO
Work Experiences:
Advisor | Concentrix
(January 28, 2017 – December 19, 2019)
-Handled an online metaverse and social network account
-Provided customer service and support via phone and email -Used salesforce to keep track of phone and email transactions
-Processed billing concerns (orders and cancellation) -Processed disputes and refunds
-Did upselling and was consistently awarded as Upsell Master
-Due to my exemplary performance in the account's Upsell Program, our team and account earned a "star" in our company's Walk of Fame in May 2019
-Received the "Team Trailblazer Award" for reconstructing the account's upsell policy using my own selling methods which help increased our sales and helped the team to improve on pitches
Customer Care Agent | Concentrix
(September 26, 2016 – January 27, 2017)
-Subject Matter Expert Trainee
-Handled a seasonal campaign for an international telco account
-Handled customer reports and complaints
-Created tickets and incident reports
-Endorsed escalations to the higher management for immediate resolutions
Customer Service Representative | Expert Global Solutions (EGS)
(May 30 - September 3, 2016)
-Handled an American telecommunications campaign which offers wireless products and services
-Provided inbound customer service support
-Provided basic troubleshooting support for mobile phones
Work-at-Home kgb Special Agent | KGB_Philippines (Knowledge Generation Bureau)
(July 2010 – March 2011)
-Skilled Internet researcher
-Researched answers on the internet and responded to two-way text inquiries coming from US, Canada, and UK subscribers quickly and accurately
-Provided directory assistance to customers via the two-way text platform
Sales Executive | Badoles Contact Solutions
(June 2007 - July 2008)
-Handled several international outbound campaigns for both business-to-business and business-to-consumer sales accounts
Campaigns called for:
- Online Yellow Pages (US-Canada account)
- Long Distance Service (Canadian account)
- Appointment Setting for a Chiropractor Service (Canadian account)
Outbound Call Center Agent | One Global Contact Center
(March 2007 – June 2007)
-Handled US and Canada Timeshare campaigns - both business-to-business and business-to-consumer
-Did appointment settings and persuaded clients to buy a vacation package
Educational Background:
Tertiary: Pamantasan ng Lungsod ng Maynila
Bachelor of Science in Business Administration Major in Marketing
Years attended: 2002 - 2005
Secondary: Valeriano E. Fugoso Memorial School
SY 1998 – 2002
Second Honorable Mention
Primary: Valeriano E. Fugoso Memorial School
SY 1992 – 1998
