Javier Rojas

JAVIER LEONARDO ROJAS ZAMBRANO Marketing Specialist Bilingual (EN/ES) Customer Service & Marketing Specialist with 10+ years of experience driving client satisfaction and business growth across the U.S. and Latin America. Skilled in CRM management, digital marketing (SEO/SEM), and remote operations, with a proven record of increasing lead generation, customer retention, and process efficiency. Adept at managing remote teams, supporting international clients, and delivering measurable results in B2B and B2C environments. EXPERIENCE Motormall LLC – Remote / U.S. (Remote) Operations Manager | Feb 2024 – Jul 2025 • Led bilingual customer service & marketing for U.S. dealership, managing a remote team. • Optimized CRM workflows and campaigns, boosting lead generation by 30%. • Delivered seamless EN/ES support, increasing client satisfaction scores. Motormall LLC – Remote / U.S. (Remote) Marketing Supervisor & Virtual Assistant | Dec 2018 – Jul 2025 • Managed online marketing budget and campaigns across Google Ads & Bing. • Handled 50+ daily client calls, sustaining 95% customer satisfaction. • Researched U.S. automotive market trends to identify growth opportunities. StomaBags.com – Miami, FL (Remote) Digital Marketing Specialist | Jul 2019 – Jan 2023 • Managed multi-channel campaigns for 15+ brands across USA, Canada, Colombia & Chile. • Used Google Analytics to track KPIs, identifying opportunities that increased conversions by 20%. SysMan Software – Bogotá, Colombia (Remote) Digital Marketing Adviser | Jul 2019 – Jan 2023 • Ran SEM/SEO campaigns for LATAM region, improving lead quality by 25%. • Conducted competitive research and produced content that expanded online reach. ERC Holding Group – U.S. (Remote) Marketing Research Specialist | Jun 2018 – Dec 2018 • Researched client markets, supporting South America expansion. • Identified sales opportunities and improved direct marketing ROI. Earlier Roles -) • Biligiri Granites – Marketing Executive | India (On site) | Jan 2017 – Feb 2018 • Clinica Los Colorados – Chief Marketing Officer | Valencia, Venezuela (On site) • Teleperformance – Customer Service Agent | Colombia (On site) • Good Looking Solutions – Marketing Representative | Venezuela (On site) • Consorcio Multibienes – Sales Assistant | Venezuela (On site) EDUCATION • B.S. in Marketing – Universidad José Antonio Páez | Jan 2012- Nov 2016 CERTIFICATIONS  HubSpot Inbound  English C2 EF SET (Reading/Listening)  HubSpot Sales CRM  English C1 EF SET (Speaking/Writing)  HubSpot Inbound Marketing  Google Ads & Analytics Certified (Ongoing)  Meta Certifications (Ongoing)  AI Visibility Essentials with Semrush  Others (LinkedIn Profile)  Marketing: SEO/SEM, PPC (Google & Bing Ads), SKILLS  B2B & B2C Marketing Management  Tech Savvy: Cloud Platforms, Data Tools, AI (Gemini, Chat GPT, Grok, Copilot, Deep Research, Others)  Platforms: HubSpot, Zoho, Trello, Salesforce, Slack, Salesforce, Notion, Canva, etc. Multi-channel Campaigns.  Google Workspace  Soft Skills: High-Level Stakeholder Communication, Remote Team Leadership.  Others