Javier Espinola

JAVIER ESPINOLA III OPERATIONS AND PROJECT MANAGEMENT EDUCATION 2005 - 2009 UNIVERSITY OF SANTO TOMAS Bachelor of Secondary Education Major in English / Manila, Philippines TECHNICAL SKILLS Project Management Data Analytics Risk Management New Process Development and Implementation Instruction Delivery SOFT SKILLS Teamwork Time Management Leadership Effective Communication Critical Thinking Quick Learner PROFILE Highly motivated, data-driven professional with strong problem-solving and creative thinking skills. Experienced in account management, operations, recruitment, and cross-functional coordination, with strengths in project management, data analytics, and process improvement. Known for clear communication, critical thinking, and rapid learning, consistently ensuring data accuracy, strong relationships, and successful outcomes in fast-paced remote environments. WORK EXPERIENCE IWDO Group (MELBOURNE Off-shore) Recruitment Specialist & Coordinator JAN 2025 - NOV 2025 Onboarded 8+ new users weekly through strict vetting processes, supporting business scale-up and improving ratings on Google Reviews and ProductReview.com.au. Drove applicant acquisition by executing broad lead generation strategies and maintaining a strong pipeline of qualified candidates. Developed and delivered onboarding and support programs that significantly reduced cleaner churn. Coordinated 250+ cleaners to service 1,000+ households across oneoff, fortnightly, and weekly schedules. Shopkick by TRAXRETAIL (AMER. OPS/ Off-shore) APR 2023 - JAN 2025 Account Manager Managed key accounts (Ferrero, Kraft, P&G, Barilla, Tracfone, Campari Group, Perfetti, Henkel, Dotdash Meredith) and oversaw $50K–$500K campaigns across multi-wave and single-wave cycles. Strengthened client relationships by delivering best-in-class service, leading kickoff calls, educating clients on program elements, and managing end-to-end campaign setup from timelines to creative and asset delivery. Improved performance and client retention by providing reporting with optimization insights, presenting data-driven wrap decks to boost feature adoption, and supporting proactive growth and year-end reviews with sales. Built strong cross-functional partnerships; contributed strategic inputs for KPI-driven RFPs and initiated scalable client-facing templates and internal process improvements across the team. COMPUTER SKILLS Power BI Tableau MS Office Zendesk Monday.com Trello Outlook Adobe Audition Cubase Photoshop REFERENCES Key References upon request TRAXRETAIL (AMER. OPS/ Off-shore) Operations Manager MAR 2021 - MAR 2023 Oversaw Mondelez’s data acquisition across 35,000 U.S. stores, coordinating stakeholders and monitoring Tableau/Power BI dashboards to achieve 98% product-tagging accuracy and strengthen client trust. Led simultaneous data acquisition efforts for enterprise clients— including P&G, Altria, Diageo, Jägermeister, Red Bull, and DoorDash— ensuring accurate data collection and seamless execution aligned with company OKRs. Partnered with cross-functional teams to analyze collection trends, assess market dynamics, and identify data anomalies for actionable insights. Collaborated with stakeholders to complete post-acquisition integration of Quri systems into the TraxRetail environment. Led training for enterprise field and merchandising teams to ensure accurate data collection and proper app usage. Traxellence Award Q3 - 2021 TRAXRETAIL / QURI (AMER. OPS/ Off-shore) Operational Specialist/ Data Specialist JUN 2016 - FEB 2021 Began in an entry-level QA role, ensuring accuracy and integrity of consumer survey data and presenting insights at both macro and micro levels, later taking on various ad-hoc tasks. Supported Operations Managers in streamlining processes to better meet company and enterprise client expectations. Integrated and trained 200+ Sri Lankan BPO agents from Quri Processes into TraxRetail following the acquisition. PROSKILL TECHNICAL TRAINING CENTER (PHILIPPINES) Head Instructor JAN 2013 - MAR 2016 NAMQUANG TUITION (MELBOURNE) English Teacher AUG 2009 - DEC 2012