Javier Espinola

I am a highly motivated, data-driven professional with extensive experience across operations, project management, recruitment coordination, account management, and instructional leadership. Throughout my career, I have consistently demonstrated a strong ability to streamline processes, improve performance, and deliver results in fast-paced remote environments. My work is guided by a structured, analytical approach combined with clear communication, critical thinking, and a commitment to operational excellence.

Currently, I work as a Recruitment Specialist & Coordinator for IWDO Group, where I focus on onboarding and vetting candidates, strengthening applicant pipelines, and supporting business scale-up initiatives. My role involves implementing lead generation strategies, coordinating service providers, and ensuring smooth deployment of workforce resources across multiple schedules and service demands. I take pride in developing structured support systems that reduce churn and improve overall service quality, helping maintain strong client satisfaction and positive platform ratings.

Previously, as an Account Manager for Shopkick by TraxRetail, I managed high-value enterprise clients including Ferrero, P&G, Kraft, and Henkel, overseeing campaigns ranging from $50K to $500K. I handled end-to-end campaign execution, from kickoff calls and asset delivery to performance analysis and optimization reporting. By building strong relationships and providing data-driven insights, I supported client retention, feature adoption, and long-term growth strategies while contributing to scalable internal process improvements.

My foundation in operations was further strengthened during my time as an Operations and Data Specialist and later Operations Manager at TraxRetail, where I led large-scale data acquisition projects across tens of thousands of retail locations. I monitored key dashboards using Power BI and Tableau, ensured near-perfect data accuracy, and collaborated with cross-functional teams to identify trends, anomalies, and opportunities for improvement. These roles refined my ability to align operational performance with business objectives and organizational OKRs.

Complementing my corporate experience is my background in education as an English Teacher and Head Instructor, where I developed strong instructional delivery, leadership, and communication skills. This combination enables me to lead teams, mentor stakeholders, and convey complex information with clarity and impact.

Overall, I thrive in roles that require structure, adaptability, and continuous improvement. I am driven by the challenge of turning complex operational systems into efficient, scalable, and high-performing frameworks that support both people and business success.